Shannon Michaels

Energetic, organized health care professional with more than five years of Intake Specialist experience seeks scheduling services opportunity.

Background includes outstanding problem-solving, analytical, and decisionmaking abilities. Track record of excellence in veteran and provider relations, cultivating relationships, as well as the coordination, planning, and direction of daily operations and administrative responsibilities in clinic. Expertise includes providing excellent customer service while meeting multiple deadlines under stringent time constraints.

Works with honesty and professionalism to earn respect, inspire cooperation and exceed business expectations. Accustomed to handling multiple and challenging responsibilities with a high level of integrity, a "can-do" attitude, personal commitment, and professional demeanor.

Intake Specialist - VETERANS EVALUATION SERVICES - Nashville, TN

(2019-01)

Perform clinical intake services for a multi-disciplinary team traveling to states all over the country. Trained for senior intake position.

• Interviewed veterans regarding their disabilities and reviewed the claims and the VA DBQs Go over what will take place in the exam.
• Followed up on how the exam went and contacted any departments regarding any questions and concerns they veteran had.
• Contact va reps with questions regarding exams.
• Referred to veterans to organizations and agencies for additional assistance with claims or any other needs.
• Assisting patients and providers to: obtain veterans medical history, diagnostic results and records; provide case summary facts to providers; and takes vitals, eye exams, use diagnostic codes to document updates in OMS with case notes and clinician; and communicate appointment reminders to veterans.
• Use templates to update information for vitals and reschedules.
• Complete provider interviews and on-site inspections to determine clinical suitability and acceptability according to ADA guidelines.
• Working remotely with heavy telephonic and electronic communications with veterans, providers, diagnostics and scheduling updates maintaining constant and consistent confidentiality in compliance with HIPAA.
• Communicate with providers regarding their schedules, reschedules and clinic preferences.
• Traveled all over the United states and trained new clinic intakes in various clinics.
• Reviewed schedules, utilize VES Office and VES Form Letters and Reports for daily duties.

Sole Proprietor - HOLISTIC HEALING HOUSE - La Vergne, TN

(2014-10 - 2018-06)

Managed all functions associated with operations for online nutritional supplement store.

• Completed required business documentation, maintained records, and ensured compliance with all state and local ordinances and regulations.
• Monitored inventory levels to ensure an appropriate mix of products on hand at all times.
• Provided customer service, including responding to inquiries about pricing, availability, and use of products.
• Made holistic and supplement recommendations for various health challenges.

B.S.

• Psychology - Capella University (2024-10 - 2026-04)

B.S.

• Psychology- Clinical Counseling - NORTHERN KENTUCKY UNIVERSITY (2024-03 - 2024-06)

A.S.

• Health Sciences – Pre Nursing - NASHVILLE STATE COMMUNITY COLLEGE (2015-08 - 2019-06)

Certified Nutritional Counselor - Nutritional Counseling - TRINITY COLLEGE OF NATURAL MEDICINE (2013-01 - 2014-08)