Cellest Munoz

Drove sales and add-on purchases by promoting specific item options to customers. Trained new team members in cash register operation, stock procedures and customer service. Troubleshoot and resolve issues with cash registers, card scanners and printers.

Cashier/Front of House Trainer - Chipotle - Culver City

(2017-06 - 2023-01)

• Drove sales and add-on purchases by promoting specific item options to customers.
• Trained new team members in cash register operation, stock procedures and customer service.
• Troubleshoot and resolve issues with cash registers, card scanners and printers.
• Read weekly sales inserts and track changing prices to remain up-to-date on store promotions.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Worked closely with front-end staff to assist customers.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Served needs of as many as 200 patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
• Properly verified customer identification for alcohol or tobacco purchases.
• Trained new employees in cashiering procedures, offering assistance in resolving issues.
• Smoothly processed incoming orders, handling over 300 transactions per day with exceptional accuracy.
• Learned roles of other departments to provide coverage and keep the store operational.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Processed customer payments quickly and returned exact change and receipts.
• Providing each customer with outstanding service.

Service Manager - Chipotle - La Cienega

(2023-01 - 2024-02)

• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Collaborated with customers to offer solutions to service needs.
• Reviewed inventory levels and ordered supplies to keep products in stock.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Hired and trained service department staff to drive performance.
• Pitched in to complete various duties during peak periods or employee absences.
• Motivated and supported employees to maintain low turnover.
• Delegated work to staff, setting priorities and goals.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Cashier - W.I. Simonson Mercedes Benz Service

(2024-02 - 2024-10)

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Build relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
• Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
• Create and obtain loaner vehicle contracts for customers.
• Supported management in implementing operational improvements such as updated training manuals or revised schedules.
• Implemented a comprehensive indexing system that facilitated quick access to needed documents.
• Followed security protocols to protect sensitive and proprietary information.

Property Manager - Invitation Homes Inc. - Glendale

(2024-10)

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Maintained detailed records of tenant interactions for accurate recordkeeping.
• Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
• Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat call backs for future issues.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Met customer call guidelines for service levels, handle time and productivity.

High School Diploma - Alliance Renee and Meyer Luskin Academy High School (2013-08 - 2017-06)