Cesar Santiago

Highly versatile, reliable, and results-driven Operations Professional with over 7 years of diverse experience in inventory management, customer service, and technical support. Combines a solid technical background in computer systems with strong adaptability and multitasking capabilities, ensuring organizational efficiency, high-quality standards, and seamless workflow optimization across various fast-paced environments.

Sales Team / Technical Support at Roger Electric (2020-01 – Present)

• Assumed comprehensive supervisory responsibilities, including planning and managing daily staff schedules, delegating operational tasks, and leading the onboarding and training of new hires.
• Flawlessly operated forklifts and electric pallet jacks for the seamless loading, unloading, and safe transport of heavy freight and high-volume merchandise.
• Driven business growth and customer retention by providing elite-tier customer service, managing complex transactions, and operating digital billing/POS systems.
• Overseen the reception, meticulous organization, and dispatch of materials; handled requisition orders and maintained strict stock precision.
• Managed high-volume administrative documentation, digital data entry, cash drawer balancing, and checks.

Manufacturing Operator / Operational Support at Medtronic (2019-01 – 2020-12)

• Mastered highly regulated medical device manufacturing workflows, maintaining strict compliance with FDA/OSHA regulations and closing out Device History Records (DHRs) without errors.
• Actively completed multiple line functions, seamlessly stepping in to support internal logistics, material acquisitions, and technical data entry.
• Operated production line machinery, monitored statistical quality controls, and used specialized measurement gauges to cull out defective materials instantly.
• Mastered highly regulated medical device manufacturing workflows, consistently exceeding rigorous quality assurance standards and compliance parameters.

Operations & Customer Service Assistant at Municipal Gymnasium (2018-01 – 2019-12)

• Managed daily visitor registrations, membership requests, inquiries, and conflict resolution with a high focus on community satisfaction.
• Maintained facility standards by coordinating routine inspections and minor technical maintenance of gym equipment, guaranteeing a safe operating environment.
• Structured internal paperwork, updated member profiles, and provided comprehensive administrative backup to the general management team.

Associate Degree in Computer Technology – Education Technical College

High School Diploma – Lysander Borrero Terry High School