Kaya House

Detail-oriented recruiting and operations support professional with 4+ years of experience in high-volume healthcare staffing, candidate coordination, compliance tracking, documentation accuracy, and cross-functional team support. Experienced in candidate communication, tracking applicant details, preparing candidates for next steps, and supporting organized recruiting operations. Known for a positive attitude, adaptability, quick learning, strong attention to detail, and the ability to support recruiters, candidates, clients, and internal teams with professionalism, empathy and reliability.

Senior Enterprise Coordinator II (Recruiting & Workforce Operations) at Aya Healthcare (2024-08 – 2026-04)

• Coordinated high-volume MSP healthcare staffing workflows for 50+ weekly openings across multiple client accounts, including job postings, candidate pipeline updates, submission tracking, and fulfillment support.
• Reviewed clinician submissions, onboarding-related details, and required documentation for accuracy, completeness, and compliance prior to client review.
• Partnered with recruiters, account teams, and internal stakeholders to track candidate status updates, resolve documentation gaps, and support timely movement through recruiting and onboarding workflows.
• Coordinated scheduling, follow-up items, and workflow updates across recruiters, clients, and internal teams to keep high-priority requests organized and moving efficiently.
• Led internal trainings to improve system adoption, workflow consistency, and team efficiency in a fast-paced remote environment.
• Managed occasional ticketed workflow issues and internal service requests by reviewing details, resolving or escalating follow-up needs, documenting updates, and closing requests after resolution.

Senior Enterprise Coordinator (Recruiting & Workforce Operations) at Aya Healthcare (2024-02 – 2024-07)

• Supported daily MSP healthcare staffing operations across multiple client accounts, including workflow tracking, compliance documentation, client communication, and issue resolution.
• Coordinated client calls, internal touchpoints, and recurring account updates while tracking follow-up items, next steps, and time-sensitive requests.
• Managed clinician extension workflows end-to-end, ensuring timely processing, accurate documentation, and continuity of service across active assignments.
• Partnered with recruiters, account leadership, and internal teams to support candidate placements, resolve documentation gaps, improve pipeline movement, and keep fulfillment workflows on track.
• Served as a primary point of contact for client and internal inquiries by triaging requests, maintaining accurate records, resolving issues, and ensuring timely follow-up communication.

Program Coordinator (Recruiting & Workforce Operations) at Aya Healthcare (2022-12 – 2024-01)

• Supported MSP healthcare staffing operations by coordinating job postings, monitoring open requisitions, and tracking fulfillment progress in a fast-paced environment.
• Partnered cross-functionally with recruiters, account teams, and internal departments to resolve workflow issues, remove blockers, and support timely candidate movement.
• Prepared recurring client-facing reports with clear updates on pipeline status, candidate activity, fulfillment progress, and account priorities.
• Maintained accurate documentation, status updates, and records to support service levels, workflow visibility, compliance readiness, and consistent account management.
• Prioritized urgent openings and shifting client needs while managing multiple concurrent requests, follow-ups, and deadlines.

Recruiting Assistant (Talent Operations & Coordination) at Aya Healthcare (2021-09 – 2022-12)

• Supported recruiters and team leadership with candidate coordination, workflow tracking, scheduling, and administrative support in a high-volume healthcare recruiting environment.
• Coordinated interview scheduling, candidate communications, and recruiter workflows to support timely movement through the recruiting and onboarding process.
• Assisted clinicians throughout the recruitment lifecycle by tracking next steps, documentation needs, placement details, and onboarding readiness requirements.
• Managed high-volume candidate communication via phone, email, and text, providing timely updates, next-step guidance, and professional support.
• Maintained an active pipeline of 100+ clinicians by tracking statuses, follow-ups, priorities, and documentation needs within internal systems.
• Matched qualified clinicians to open roles based on client requirements, availability, credentials, and overall fit.
• Maintained accurate candidate records and documentation within ATS and internal systems to support workflow management, reporting accuracy, and data integrity.

Registered Behavior Technician (RBT) at Kadiant (2019-06 – 2021-08)

• Provided 1:1 behavioral support to clients with autism and developmental disorders across home, classroom, and clinical settings using Applied Behavior Analysis principles.
• Implemented individualized behavior plans to support skill development, behavior management, and increased independence.
• Collected, tracked, and reported behavioral data to supervising Board Certified Behavior Analysts to support progress monitoring and treatment planning.
• Maintained accurate client documentation and records in alignment with treatment plans, compliance standards, and internal processes.
• Trained and supported new hires through RBT competency assessments and certification requirements, contributing to onboarding and team readiness.

Bachelor of Science in Psychology – Kennesaw State University (2012 – 2016)