Chambriqua Alexander

Detail-oriented administrative and customer service professional with over 20 years of experience in telecommunications, healthcare, payroll, and compliance operations. Expertise includes customer support, payroll processing, records management, scheduling, data entry, and team leadership. Strong communicator with proven problem-solving skills, consistently delivering high productivity in fast-paced environments.

Administrative Support Agent - Pyramid Consulting (AT&T) - Richardson, Texas

(2025-07 - 2026-05)

• Maintained accurate records, reports, budget information, and workflow documentation to support operational efficiency.
• Generated comprehensive reports and processed vouchers to streamline administrative operations.
• Entered and updated data for schedules, reports, charts, and correspondence.
• Managed employee time reporting and record keeping requirements.
• Coordinated schedule updates for overtime, vacations, and appointments to ensure optimal staffing and resource allocation.

Customer Service Agent - Shield HealthCare - Carrollton, Texas

(2024-08 - 2025-07)

• Facilitated ordering of durable medical equipment and healthcare supplies for customers, ensuring timely delivery.
• Confirmed insurance coverage for Medicare, Medicaid, and private insurance, aiding in seamless customer transactions.
• Processed prescription renewals and authorization requests with providers and insurers.
• Coordinated inbound and outbound customer communications, adhering to quantity guidelines to enhance service efficiency.

Payroll Clerk - AT&T Mobility - Farmers Branch, Texas

(2014-09 - 2023-07)

• Maintained accurate payroll records and timecards for 250 employees, ensuring compliance and preventing payroll discrepancies.
• Processed PTO, unpaid leave, FMLA, disability, and leave of absence documentation, facilitating employee access to benefits and maintaining accurate records.
• Utilized Kronos, Sharepoint, IEX, VOA, and Infor systems for payroll administration.
• Ensured timely and accurate employee timekeeping compliance, supporting payroll accuracy and timely disbursement of wages.

Credit and Collection Analyst - AT&T Mobility - Farmers Branch, Texas

(2013-04 - 2014-09)

• Collected payments on delinquent wireless accounts and restored suspended services.
• Explained billing statements and processed account credits and adjustments.
• Consistently met monthly performance metrics and attendance expectations.

Life Line Processor Team Lead - DPI Teleconnect /Tag Mobile Compliance - Carrollton, Texas

(2008-06 - 2013-01)

• Led team of 10 employees, coordinating daily operational assignments to ensure seamless workflow.
• Conducted compliance audits and approved high-volume application processing.
• Managed weekly reporting and facilitated team meetings to enhance communication and streamline customer recertification activities.
• Oversaw multiple department projects, maintaining workflow accuracy to support operational efficiency.

Agent Relations Representative - DPI Teleconnect /Tag Mobile Compliance - Carrollton, Texas

(2007-06 - 2008-06)

• Provided technical support and account assistance to agents.
• Submitted trouble tickets and resolved account and payment issues.
• Assisted with wireless phone activations, airtime support, and payment processing.

Technical Support Representative - XO Communications - Dallas, Texas

(2006-12 - 2007-04)

• Managed technical support tickets for business communication systems, ensuring timely resolution of customer inquiries.
• Resolved customer issues with phone and credit card machines, enhancing user experience and satisfaction.

Customer Service Representative - Caremark - Richardson, Texas

(2005-07 - 2006-11)

• Assisted customers with prescription refills, claims status, billing inquiries, and payments.
• Updated customer profiles and maintained accurate records to support efficient account management and service delivery.

Customer Service Representative-Collections - Capital One Auto Finance - Plano, Texas

(2003-09 - 2004-04)

• Contacted customers to resolve delinquent auto loan accounts and facilitate payment arrangements.
• Updated customer records and coordinated seamless transfers to collections teams to ensure accurate account handling.
• Assisted customers with inquiries and resolved issues promptly.
• Managed customer accounts and facilitated payment processing efficiently.
• Educated clients on financing options and auto loan products thoroughly.

Customer Service Representative Team Lead - Telvista Call Center - Plano, Texas

(2000-08 - 2003-05)

• Lead customer service teams handling account setup, escalations, and training.
• Monitored calls and coached employees on systems and procedures.
• Supported customer retention and quality assurance initiatives.

High School Diploma - Heritage Academy