Janeen Pettey

Healthcare administrative and customer support professional with experience in medical billing, benefit verification, scheduling, and patient service. Dependable and organized, with a practical understanding of healthcare office operations and a willingness to continue learning and developing her skills.

Benefit Verification Specialist - Cornerstone Staffing - Dallas, Texas

(2025-12 - 2026-04)

• Verified patient benefits and insurance coverage.
• Worked with CPT and ICD-10 information as part of the verification process.
• Reviewed and entered information needed to support accurate patient benefit processing.

Client Service Specialist (CSS) - CityVet Oaklawn - Dallas, Texas

(2024-09 - 2025-08)

• Assisted clients with check-in and check-out while providing front-office customer service.
• Scheduled appointments and processed client payments.
• Assisted with prescription fill and refill requests.
• Communicated with clients regarding routine service and appointment needs.

Senior Dispatcher - Dispatch Health / Tru North LLC - Dallas, Texas

(2020-09 - 2023-03)

• Coordinated in-home mobile medical appointments for patients.
• Scheduled appointments, verified insurance, and entered or updated patient demographic information.
• Communicated with nurse practitioners and technicians regarding scheduling and anticipated arrival.
• Assisted clients by telephone and helped coordinate information between patients and medical staff.
• Processed and emailed Explanation of Benefits documentation as needed.

Medical Billing Specialist - Aprima HCS - Richardson, Texas

(2015-03 - 2016-08)

• Supported medical billing activities and healthcare documentation.
• Worked with EOBs, CPT and ICD-9 information.
• Handled protected health information while following HIPAA-related requirements.

Home Health Aide - Centrum Healthcare - Dallas, Texas

(2013-01 - 2016-12)

• Assisted older adults with personal care and routine daily needs.
• Provided medication assistance as directed.
• Helped with household tasks to support clients in their homes.
• Provided dependable, respectful assistance based on individual client needs.

Medical Insurance & Billing/Coding - Ultimate Medical Academy (2014-01 - 2015-12) Clearwater, Florida

High School Education - Mesquite Academy Mesquite, Texas