Dean Of Students
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Dependable, organized, and flexible. Performs well in a team setting, is a fast learner, gets tasks done without questioning, takes charge of assignments. Head strong and firm with dictation but compassionate. Open-minded when working with diverse groups, down to earth, understanding, excellent leadership skills. Resolves issues efficiently; responsible, goes above and beyond, good listener and accepts all duties eagerly. Determined, polite and caring, patient and focused.
Dean Of Students - St Hope Public Schools
(2023-08 - 2026-06)
Enforcing policies and administering the student code of conduct and resolving disciplinary issues. Using restorative practices to resolve conflicts and promote learning from mistakes and growing from difficult situations after the fact. Record keeping and maintaining accurate records of disciplinary actions, attendance, and grievances.
Partnering with security to implement emergency preparedness plans and monitor student safety in common areas. Mainly focusing on Student Life and Programming, overseeing extracurricular activities, student senate, sports and clubs to enhance campus life. Coordinating new student tour/introductions and on boarding programs.
Mentoring student leaders and overseeing the selection and training of student government members. Leading behavioral intervention teams (BIT) to support students in crisis or with significant mental health needs. Developing programs centered on diversity, equity, and belonging to support all student populations.
Heavily meditating female campus issues to minimize physical altercations. Helping female students navigate their emotions and learning how to communicate on campus with staff and other students for a better school envir
Patient Care Coordinator - Applied Healthcare Center
(2021-08 - 2022-02)
Facilitating conversations between primary care, physicians and healthcare providers, as well as clients who needed palliative care or home care assistance, expediting client service referrals, answering telephones, and having great patience and customer service to clients who called in concerned about nurse availability or healthcare items, communicating under pressure to set appointments for clients with nurses, nurse practitioners, Nurses, aides, medical assistance and transportation services, transferring calls and updating patient files at the same time in a hectic work environment, staying caring and compassionate during families' time of need or loss of a loved one who was under care at healthcare providers, filing medical records, Data entry, contacting pharmacies and giving additional information for patient medication, setting up transportation services between local hospitals and patient and patient families for doctors appointments or emergency needs, speaking with care homes on a daily basis to get members services started at the facility to start care.
Teachers Aide - Childcare Careers Center
(2019-07 - 2021-06)
Assist teachers throughout the classroom with preparing the lesson for children. Throughout the day, working with infants, toddlers and great school children in a learning environment, preparing breakfast, lunch, snack, and doing nap time. Preparation for children, disinfecting and sanitizing areas for children, safety, working with multiple teachers in a hectic environment during Covid, communicating with parents for daily reports and behavior concerns with children, daily, chaperoning field trips, as well as interacting with staff members in and outside of the school, educating them on the childcare programs, history and benefits of the children, engaging with parent and staff members in complicated situations when it pertains to a child behavior, small accidents, or lost items in the classroom.
SBG Eligibility Representative - Health Net – Gold Pointe
(2016-10 - 2019-06)
Troubleshoot escalated eligibility issues for immediate resolution, Review and process enrollment documents by employer groups and insurances brokers, Identify membership discrepancies, Scheduling patient transportation, Patient contact when out office, eligibility issues and group contract issues for resolution, Analyze all changes to eligibility (additions, terminations and/or contract changes) and process all resulting transactions, Extensive experience of health care service plan programs and trends (HMO/PPO/COBRA), Review and analyze eligibility reports and identify all changes to eligibility (additions, terminations and/or contract changes), Trained new employees for SBG open enrollment handling multiple accounts and systems in benefits, responding to phone inquiries regarding benefits and plans including CalPERS policies.
Leave of absence and COBRA direct pay members, resolve discrepancies on member account.
Tier 1 Tech Support - VoxPro - Folsom, CA - Folsom, CA
(2016-02 - 2016-08)
Most time spent was working with computers at intermediate level daily. I also practiced my verbal and written communication skills amongst my peers and customer service orientation Ability to maintain confidentiality of information and ability to work with others. Met the daily requirements of attendance and prompt log ins.
AT&T CALL AGENT - Advanced Call Center Technologies – Sacramento, CA - Sacramento, CA
(2015-06 - 2016-01)
Processing orders for customers, mailing supervisor letters, dealing with social security numbers, filing, setting up new accounts, customer appreciation, speaking with irate customers while satisfying them before the end of the call.
MEDICAL ADMINISTRATIVE ASSISTANT - All Med Medical Center – Sacramento, CA - Sacramento, CA
(2014-03 - 2014-04)
Direct patient contact, checking vital signs, sending over referrals and transportation scheduling, Medical billing and Form 1500 requisitions, faxed referrals, requested prescriptions, set and confirmed appointments, insurance eligibility, checked patients in, answered phones, filing, and provided quality patient care. Filing payments and claims for patients.
SALES SPECIALIST - JC Penney, Arden Fair – Sacramento, CA - Sacramento, CA
(2012-03 - 2013-04)
Customer appreciation, money handling, working with iPad's and new age technology, ringing up purchases, pricing, greeting customers daily, point of sale goals met, guiding and referring customers, filing and stocking, re-tagging.
Esthetician - Federicos Beauty Institute – Sacramento, CA (2022-03 - 2022-09)
Medical Administrative Assistant - Center of Employment Training – Sacramento, CA (2013-09 - 2014-04)
High School Diploma - Hiram Johnson High School – Sacramento, CA (2006-09 - 2010-06)
