Administrator II
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Forward-thinking professional offering a unique combination of creativity and analytical skills with the ability to assess various perspectives simultaneously to make sound business decisions which are easily transferable into a variety of management positions. Service-oriented Administrator II with 14 years background in supervision and management with the State of California, Franchise Tax Board. Core competencies include leadership, strong work ethic, and solid interpersonal skills as well as excellent communication and time management skills.
Handles tasks with accuracy and efficiency.
Administrator II - State of California, FTB - Sacramento, CA
(2016-09 - 2026-04)
Performed managerial duties such as overseeing the work of three supervisors with twelve collection staff, three Sr.
Leads, and three Compliance Representative Leads per team performing tax program related activities. Evaluate supervisors, provide constructive and timely feedback regarding their work and their staffs' work.
Portal to oversee supervisory and staff schedules for accuracy and completion of time reported. Assist senior management with planning and/or directing program activities. Possess the authority to hire, promote, reward, or discipline reporting supervisors and staff utilizing positive discipline methods.
Engage supervisors during one-to-one meetings, staff meetings, and team building activities. Develop and motivate supervisors to work to their fullest capabilities to meet or exceed program expectations. Analyze situations accurately, take timely and effective courses of action; collaborate for win-win solutions.
Practice logical and creative thinking to resolve issues, communicate effectively, and handle difficult, complex, and sensitive program responsibilities. Complete assigned projects accurately and timely. Represent
Administrator I - State of California, FTB - Sacramento, CA
(2012-10 - 2016-09)
Perform supervisory duties such as plan, organize, and direct the work of twelve collection staff and two Sr.
Representatives performing tax program related activities. Evaluate staff, provide constructive and timely feedback regarding their work.
Portal to oversee staffs' schedules for accuracy and completion of time reported. Assist senior management with planning or directing program activities. Possess the authority to hire, promote, reward, or discipline staff utilizing positive discipline methods.
Engage staff through one-on-ones, staff meetings, and team building activities. Develop and motivate staff to work to their fullest capabilities to meet or exceed program expectations. Analyze situations accurately, take timely and effective courses of action; collaborate for win-win solutions.
Practice logical and creative thinking to resolve issues, communicate effectively, and handle difficult, complex, and sensitive program responsibilities. Complete assigned projects accurately and timely. Represent senior management at meetings during their absence.
Practice enterprise-wide and flexible decision making by involving others and/or considering impacts to o
Sr.
Representative - State of California, FTB - Sacramento, CA
(2008-07 - 2012-10)
As a Sr.
Lead, I represented my supervisor when she was unavailable. I led a team of Compliance Reps to meet and/or exceed business expectations by leading by example, mentoring and inspiring the team to achieve expectations. I maintained an open-door policy with staff to help create a positive, productive, and creative work environment.
I utilized creative problem-solving skills and flexible decision making by involving others in the decision-making process when appropriate to do so. I acted as a liaison with senior management; was involved in enterprise-wide teams: EDR: Outbound Messaging; Internal Taxpayer Folder; Interactive Voice Response I/A. I was a member of the ARM Division's Promoting Employee Development Team.
Additionally, I effectively managed my time and prioritized work to meet operational needs; reviewed staff work; trained and developed staff; gathered, analyzed, and interpreted data to make informative decisions; acted in a positive, tactful and politically sensitive manner. I accomplished goals and tasks through others via delegation, follow-up, and oversight; I practiced active listening skills and effectively provided constructive feed
Compliance Representative - State of California, FTB - Sacramento, CA
(2001-08 - 2008-06)
Analyzed situations accurately and took the next best action; utilized good judgment and diplomacy under stressful conditions; interpreted and applied California State laws to assist taxpayer compliance; applied required knowledge to efficiently perform employment duties; resolved complex accounts; trained and developed staff; reviewed staff work for accuracy and efficiency, and the project lead for an enterprise-wide effort to reduce the Tax Gap which continues to be a priority for the Franchise Tax Board. Utilized problem-solving/decision making skills to resolve complex accounts in a tactful and diplomatic manner. Quickly grasped new procedures and adapted to change with ease by being receptive to new ideas and/or procedures.
Responded quickly to new instructions and demonstrated an eagerness to learn. Promoted group harmony and made sound decisions with confidence.
Initial Review Team Leader - The Money Store - Sacramento, CA
(1997-08 - 2001-08)
Supervised, trained, and developed employees; assisted in daily staff operations and conducted team meetings; briefed executives on departmental procedures; maintained daily reports on employees' statistics.
Master of Arts - Business Administration - National University (2000-06)
Bachelor of Arts - Child Development - California State University, Sacramento (1992-08)
