Chardrea McGee

Customer service and support professional with experience in high-volume call center, financial services, insurance, and account support environments. Skilled at troubleshooting customer issues, navigating multiple systems, explaining products and processes, documenting interactions, resolving concerns, and providing clear step-by-step assistance. Strong communication, problem-solving, CRM, data entry, and customer relationship skills with experience handling sensitive information and complex account inquiries.

P&C; SALES REPRESENTATIVE - Allstate - Las Vegas, NV

(2026-07)

• Assist customers with insurance questions, coverage options, policy information, and service needs through clear and professional communication.
• Identify customer needs, explain products and processes, and provide accurate information to help customers make informed decisions.
• Navigate customer and policy information across computer systems while maintaining accurate records and protecting sensitive information.
• Handle objections, concerns, and service issues professionally while working toward effective resolutions.
• Follow up with customers and maintain organized notes, tasks, and customer information within CRM and related systems.

CUSTOMER SERVICE REPRESENTATIVE - USAA - Las Vegas, NV

(2025-01 - 2026-05)

• Provided high-volume phone-based customer support, answering questions and resolving account and service-related issues.
• Researched customer concerns across multiple computer systems and provided clear, accurate information and step-by-step assistance.
• Troubleshot account and service issues, identified appropriate solutions, and escalated complex matters when necessary.
• Documented customer interactions, requests, resolutions, and follow-up actions accurately in customer service systems.
• Handled sensitive customer information while following established procedures, quality standards, and compliance requirements.
• Maintained professionalism during difficult interactions and used active listening and problem-solving skills to de-escalate concerns.

LOAN OFFICER - Silver State Schools Credit Union - Las Vegas, NV

(2022-12 - 2024-12)

• Assisted members with account, lending, and financial service questions while providing clear explanations of products and processes.
• Reviewed applications and supporting documents, researched customer information, and identified issues requiring follow-up.
• Processed account openings, loan documentation, transactions, and service requests accurately while meeting deadlines.
• Resolved member concerns and account discrepancies by researching records and coordinating with appropriate departments.
• Used multiple systems to document information, process requests, review customer records, and maintain accurate account data.
• Contacted members regarding applications, approvals, promotions, and follow-up needs while providing professional customer support.

TELLER - Rapid Cash - Las Vegas, NV

(2019-06 - 2022-12)

• Provided face-to-face and phone customer service while processing payments, money transfers, check cashing, and loan transactions.
• Handled customer questions, account needs, appointments, and payment-related concerns with accuracy and professionalism.
• Completed inbound and outbound campaign calls and maintained customer information in computer systems.
• Followed cash-handling, security, opening/closing, and documentation procedures while maintaining attention to detail.

HIGH SCHOOL DIPLOMA - Cheyenne High School (2015)