Helga Rivas

Bilingual and customer-focused sales professional with over a decade of experience driving revenue and delivering exceptional client experiences across telecommunications, hospitality, and radiology/imaging industries. Proven ability to exceed sales targets, resolve customer concerns, and cultivate lasting relationships. Recognized for strong communication, objection handling, and leadership in fast-paced environments.

Inside Sales Representative at SimonMed Imaging (2020-01 – Present)

• Mentor and onboard new sales representatives, accelerating ramp-up time and team performance.
• Conduct email prospecting and outreach to grow assigned territory.
• Provide PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) support and assistance to referring imaging and radiology offices.
• Deliver live chat, messaging, and Teams-based customer support.

Sales Representative at Sukar & Sons Inc (2015-01 – 2016-12)

• Assessed customer needs and recommended tailored products, delivering a personalized shopping experience.
• Increased store sales through proactive engagement, upselling, and follow-up communication.
• Maintained organized, visually appealing displays that enhanced the shopping experience.

Sales Representative at AT&T Wireless (2014-01 – 2015-12)

• Guided customers on mobile and electronic products, ensuring an optimal customer experience.
• Outperformed quarterly sales goals using consultative selling techniques.
• Resolved returns, exchanges, and service inquiries efficiently to maintain customer satisfaction.

Sales Representative at Cox Communications (2012-01 – 2013-12)

• Delivered tailored communication solutions by understanding individual customer needs.
• Ranked among top performers in sales and productivity through deep product knowledge and rapport-building.
• Presented product benefits clearly to facilitate confident purchasing decisions.

High School Diploma – Ed W. Clark High School