Charita Smith

• Excellent verbal and written communication skills.
• Team player able to multitask also log phone calls using the Case Management System (CMS).
• Positive attitude and competitive spirit.
• Work with office business machines and proprietary software applications.
• HP Mainframes and operating system. Microsoft products, Windows, Microsoft Office Word, Excel, Outlook.
• PC or Mac's operating system.

Proficient consultant with the ability to work well independently in a high-stress environment with strong customer service skills. Experienced professional with the ability to adapt to existing and new IT systems and software applications. Detail-oriented in delivering error free documentation and ensuring compliance approval at a quality rating of 97%.

Previous experience as a quality assurance Software Engineer demonstrating the ability to lead business effort. Effectively track projects, monitor work plans in progress, receiving ISO 9001 software certification for Applied Materials a previous employer.

Bachelor's Degree: UNIVERSITY OF LA VERNE, LA VERNE, CA, Major: Public Administration