Charity Brannan

Detail-oriented self-starter with extensive experience in high-volume customer service, insurance claims processing, and office administration. Promoted rapidly from call center agent to Accounts Receivable Analyst at Fastenal. Skilled in resolving account issues, managing patient interactions, and proficient in Excel, Word, and Publisher. Interfaces effectively with diverse clients, professionals, and children.

Patient Service Associate - Endeavor Health - Chicago, IL

(2018-11 - 2026-07)

Answering high volume of calls from patients, provider offices and pharmacies. Front desk responsibilities, verifying insurance, checking in process, workque resolution. Responsible for scheduling urgent referrals and authorizations. Handling scheduling requests from physicians and nursing staff.

Accounts Receivable Analyst (National Accounts) - Fastenal - Caledonia, MN

(2012-11 - 2017-11)

• Reduced overdue balances by identifying and resolving account discrepancies
• Collaborated with A/P managers to resolve outstanding account issues, improving payment timeliness
• Developed systems with team members and customers to prevent future billing issues
• Achieved rapid promotion from customer service agent in a high-volume call center by exceeding performance expectations

Optician - Ophthalmic Associates of Fort Washington - Fort Washington, PA

(2008-09 - 2012-10)

• Increased sales and customer satisfaction by providing expert service in selling and repairing eyewear
• Maximized insurance benefits for customers by accurately identifying coverage and submitting claims
• Resolved insurance-related issues for customers, improving claim approval rates and client retention

Optician - John Schaefer OD - Mauston, WI

(2007-03 - 2008-09)

• Provided customer service by selling and repairing eyewear, enhancing client satisfaction
• Supported office operations by performing receptionist duties as needed

Optician - Oregon Family Eye Care - Oregon, WI

(2004-02 - 2007-03)

• Delivered customer service by selling and repairing eyewear, contributing to repeat business
• Filed insurance claims and performed receptionist duties, streamlining office workflow
• Performed pre-screening vision tests on patients, supporting efficient patient care

Optometric Tech & Office Manager - Facchiano & Associates - Madison, WI

(2001-10 - 2004-02)

• Scheduled employees to optimize office coverage and workflow
• Performed pre-screening vision tests on patients, expediting exam processes
• Filed insurance claims and handled receptionist duties, improving administrative efficiency

Ambassador Baptist College (1998 - 2001)

Central Iowa Christian Academy (1996 - 1998)