Heather Stokes

Recognized for my commitment to organization, punctuality, and eagerness to deliver unparalleled customer service. Ability to streamline products, train co-workers, and implement effective plans for meeting client needs.

Patient Services Associate - Marietta Dermatology Center - Marietta, GA

(2024-09 - 2025-01)

• Greeted patients, answered inquiries, and provided excellent customer service
• Scheduled appointments, verified insurance, and maintained accurate electronic health records (EHR)
• Collected payments, updated financial records, and ensured HIPAA/OSHA compliance
• Filed patient records, assisted with new employee training, and used EHR systems efficiently
• Comforted patients by anticipating patients' anxieties; answered patients' questions; maintaining a clean and presentable front office and reception area
• Encouraged patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings

Eyeglasses and Contact Lens Third Key Retail & Clinical Specialists - Visionworks - Marietta, GA

(2021 - 2023)

• Created and maintained complete and accurate electronic records for patient's medical and optical health history
• Received ongoing education to stay current with vision insurance policies and procedures
• Scheduled patient appointments and verified and authorized vision insurance coverage
• Communicated benefit information to patients, translated optical and medical prescriptions, and assisted in selecting and fitting eyeglasses and contact lenses
• Dispensed finalized glasses orders and provided technical expertise to analyze sales
• Managed day-to-day operations, including restocking, cleaning equipment, answering phones, and performing Third Key Retail duties for opening and closing the store

Cashier - Home Depot - Marietta, GA

(2021 - 2021)

• Managed opening and closing duties, including cashier responsibilities and customer assistance
• Monitored the checkout area for theft prevention and efficiently ran the entire store and daily operations independently

Office Manager - SOHO - Marietta, GA

(2013 - 2019)

• Oversaw P.O. Box operations, including mail sorting, account management, and collections
• Handled shipping and receiving for USPS, UPS, and FedEx
• Managed Aaron's Furniture Store parts requests, including inventory control and shipment for a P.O. Box holder at Soho Office
• Assisted the store owner with creating profit/loss spreadsheets, designing stationery, and editing documents
• Independently managed all opening and closing duties, overseeing the entire store and executing daily operations solo

Special Education Records Clerk - Cobb County School District - Marietta, GA

(2011 - 2013)

• Processed and maintained highly confidential records for Special Education students in Cobb County
• Collaborated with various facilities, including Social Security, Youth Detention Centers, and school districts across Georgia
• Led the transition from paper to electronic records, overseeing the scanning and electronic filing of all records for the entire county

After School Program Instructor - Cobb County School District - Marietta, GA

(2010 - 2011)

• Oversaw all after-school program activities at Sope Creek Elementary School, ensuring the safety and well-being of students
• Managed attendance, instructed lessons, and coordinated activities until students were picked up by their parents

Criminal Justice - Kennesaw State University (2007 - 2010)