Patient Services Associate - Marietta Dermatology Center - Marietta, GA
(2024-09 - 2025-01)
- Greeted patients, answered inquiries, and provided excellent customer service
- Scheduled appointments, verified insurance, and maintained accurate electronic health records (EHR)
- Collected payments, updated financial records, and ensured HIPAA/OSHA compliance
- Filed patient records, assisted with new employee training, and used EHR systems efficiently
- Comforted patients by anticipating patients' anxieties; answered patients' questions; maintaining a clean and presentable front office and reception area
- Encouraged patient compliance with preventive care by reaching out to patients and reminding them when they are due for preventive exams and screenings
Eyeglasses and Contact Lens Third Key Retail & Clinical Specialists - Visionworks - Marietta, GA
(2021 - 2023)
- Created and maintained complete and accurate electronic records for patient's medical and optical health history
- Received ongoing education to stay current with vision insurance policies and procedures
- Scheduled patient appointments and verified and authorized vision insurance coverage
- Communicated benefit information to patients, translated optical and medical prescriptions, and assisted in selecting and fitting eyeglasses and contact lenses
- Dispensed finalized glasses orders and provided technical expertise to analyze sales
- Managed day-to-day operations, including restocking, cleaning equipment, answering phones, and performing Third Key Retail duties for opening and closing the store
Cashier - Home Depot - Marietta, GA
(2021 - 2021)
- Managed opening and closing duties, including cashier responsibilities and customer assistance
- Monitored the checkout area for theft prevention and efficiently ran the entire store and daily operations independently
Office Manager - SOHO - Marietta, GA
(2013 - 2019)
- Oversaw P.O. Box operations, including mail sorting, account management, and collections
- Handled shipping and receiving for USPS, UPS, and FedEx
- Managed Aaron's Furniture Store parts requests, including inventory control and shipment for a P.O. Box holder at Soho Office
- Assisted the store owner with creating profit/loss spreadsheets, designing stationery, and editing documents
- Independently managed all opening and closing duties, overseeing the entire store and executing daily operations solo
Special Education Records Clerk - Cobb County School District - Marietta, GA
(2011 - 2013)
- Processed and maintained highly confidential records for Special Education students in Cobb County
- Collaborated with various facilities, including Social Security, Youth Detention Centers, and school districts across Georgia
- Led the transition from paper to electronic records, overseeing the scanning and electronic filing of all records for the entire county
After School Program Instructor - Cobb County School District - Marietta, GA
(2010 - 2011)
- Oversaw all after-school program activities at Sope Creek Elementary School, ensuring the safety and well-being of students
- Managed attendance, instructed lessons, and coordinated activities until students were picked up by their parents
