Charlene Mayfield

Detail-oriented Data Entry Specialist with over 10 years of experience in accurately entering and maintaining large volumes of data. Proven skills in data integrity, error resolution, and database management, developed through roles at leading firms like Zelis Healthcare and Bank of America. Successfully processed diverse transaction types, assessed discrepancies, and ensured efficient data workflow. Ready to leverage expertise in data entry to enhance operational efficiency in a remote setting.

Cashier - Dollar General - Atlanta, GA

(2025-11)

• Accurately entered sales transactions into the point-of-sale (POS) system while maintaining a high level of accuracy.
• Processed cash, credit, debit, EBT, and digital payment transactions in accordance with company procedures.
• Verified pricing, discounts, promotions, and coupons to ensure accurate transaction processing.
• Balanced cash drawer and reconciled daily sales receipts at the beginning and end of each shift.
• Entered and updated product information, price changes, and inventory adjustments in the POS system as assigned.
• Assisted with inventory counts and recorded stock discrepancies to support inventory accuracy.
• Maintained accurate transaction records and completed required documentation for refunds, exchanges, and voids.
• Reason of leaving: Laid off because of restructuring, took some time away from work to take care of my mother.

Data Entry Coordinator - Zelis Healthcare - Atlanta, GA

(2018-03 - 2025-02)

• Executed manual entry of provider data and enrolment processes, ensuring precise creation of fee schedules and facility rates derived from source documents and contracts.
• Conducted thorough research and processed requests for additions, changes, terminations, and modifications.
• Implemented ongoing database optimization through cleanup efforts utilizing diverse reports, research techniques, and telephone communications.
• Accurately maintained extensive data volumes within the company database, guaranteeing operational efficiency.
• Diagnosed and rectified discrepancies or errors during data entries, preserving data integrity at all times.

Data Entry - Randstad/Bank of America (Contract) - Union City, GA

(2017-02 - 2017-08)

• Conducted daily operations within the Bank of America database, processing checks deposited by customers efficiently.
• Managed the entry of Money Orders, Personal Checks, Company Checks, International Checks, and Deposit Slips by accurately keying provided information.
• Verified credit card information for payments against customer statements from multiple states, enhancing transactional accuracy.
• Ensured precision in dollar amounts on Checks and Money Orders, maintaining financial accuracy.
• Updated customer addresses and account information, adhered to strict policies, and facilitated the training of new team members.

Data Entry Specialist - Accountemps/Accutech (Contract) - Alpharetta, GA

(2015-06 - 2016-09)

• Prepared source data for computer database entry by effectively compiling and sorting information, establishing prioritization for data entry.
• Configured systems to process customer and account source documents by meticulously reviewing data for deficiencies.
• Reconciled discrepancies utilizing standard operating procedures or returning incomplete documents to team leaders for resolution.
• Entered customer and account data with proficiency, utilizing both keyboard and optical data input techniques.
• Verified data accuracy by conducting detailed reviews, corrections, deletions, and re-entries, purging files to eliminate duplicate entries.
• Evaluated customer and account system changes and upgrades by inputting new data and validating outputs against specifications.

Data Entry Specialist - Association Management Center - Chicago, IL

(2007-01 - 2014-09)

• Managed data entry for multiple clients from various associations, enhancing data organization and accessibility.
• Processed credit card and check transactions within a stringent 24-hour timeframe, ensuring timely financial operations.
• Assisted customers with registrations and performed customer service tasks, effectively collecting phone orders daily at field-based sales events.
• Cultivated interdepartmental relationships with Technical Support and Sales teams to bolster customer satisfaction.

GED - College of Lake County (2005-02 - 2005-02)