Chelle

Detail-oriented healthcare and administrative professional with 15+ years of experience in medical records processing, release of information (ROI), and high-volume data entry across healthcare and institutional environments. Strong expertise in EHR/EMR systems, legal medical record processing, and confidential data handling in HIPAA-regulated settings. Proven accuracy of 98–99% in documentation, data entry, and records management.

Experienced in supporting patients, providers, insurance companies, and legal entities with secure medical records retrieval and processing in both onsite and remote administrative environments.

Receptionist / Administrative Support - Chapel Hill-Carrboro City Schools

(2024-08 - 2026-05)

Managed front office operations including high-volume communications, scheduling, and administrative coordination.

• Maintained and updated 100+ student and visitor records weekly with strict attention to accuracy and confidentiality.
• Performed data entry, document processing, and record verification using internal systems and Microsoft Office tools.
• Supported attendance tracking, file management, and administrative reporting for school operations.
• Ensured data integrity by consistently reviewing, updating, and organizing sensitive institutional records.

Facilities Cleaning Supervisor - Allan Industries LLC

(2023 - 2025)

• Maintained structured operational records including service logs, supply inventories, and work order documentation.
• Entered and updated facility data with high accuracy using spreadsheets and internal tracking systems.
• Coordinated cross-functional communication via phone, email, and chat to document requests, updates, and issue resolutions.
• Standardized reporting processes to improve consistency, accuracy, and completeness of operational records.
• Supported workflow tracking and administrative documentation for daily service operations and compliance reporting.

Travel Facilities Supervisor - SMO

(2019-05 - 2022-12)

Supervised multi-site operational activities while maintaining structured digital and manual records across locations.

• Managed service logs, staffing documentation, and supply tracking with high accuracy and consistency.
• Entered and maintained operational data using spreadsheets and internal tracking systems.
• Coordinated communication between teams via email, chat, and phone to document updates and resolve issues.
• Ensured compliance and reporting accuracy across all assigned facility locations.

Customer Service Specialist - University of North Carolina

(2012-06 - 2019-04)

Processed high-volume student records and institutional data while maintaining confidentiality and accuracy standards.

• Managed 70+ daily inbound/outbound calls assisting with account updates, enrollment records, and documentation requests.
• Provided email and chat support for 50+ daily inquiries regarding academic records and administrative services.
• Entered, verified, and maintained student data in institutional systems with 98–99% accuracy.
• Supported document tracking, records retrieval, and administrative coordination across departments.

Release of Information Specialist - HealthPort

(2009 - 2012)

Processed medical record requests for patients, insurance companies, legal firms, and government agencies in compliance with HIPAA regulations.

• Retrieved patient records from EHR systems and off-site physical archives for accurate and timely release of information.
• Prepared, reviewed, and certified medical records for subpoenas, court orders, and legal documentation requests.
• Ensured strict confidentiality and compliance by verifying authorization before releasing sensitive medical information.
• Provided customer support via phone, email, and in-person communication for status updates and records inquiries.

Medical Records Assistant - Duke Regional

(2007-03 - 2009-07)

Managed 90+ medical records daily including patient charts, clinical documentation, and healthcare data entry.

• Entered and updated patient information in EHR systems while maintaining HIPAA compliance and high accuracy standards.
• Retrieved and organized medical documentation for internal departments and external release requests.
• Supported medical records processing, verification, and documentation handling for healthcare operations.
• Responded to inquiries regarding medical records status and documentation requests via phone and email.

Certificate - Childcare Administration - Wake Technical Community College

High School Diploma - Mount Zion Christian Academy

Sunday School Volunteer Assistant - Christian Faith Center