Allison Kirk

Detail-oriented customer service and administrative professional with experience answering questions, verifying information, maintaining accurate records, and resolving discrepancies. Skilled in data entry, documentation, confidential information handling, Microsoft Office, and clear written and verbal communication. Organized and dependable, with a strong ability to identify concerns, follow established procedures, and build positive relationships with customers and colleagues.

MID Special Education Paraprofessional - Locust Grove High School

(2025-11)

• Track and document student data and progress accurately using data entry and recordkeeping practices to support individualized instructional decisions.
• Maintain clear documentation and organized records while following structured procedures and established requirements.
• Monitor information and performance, ask questions to identify concerns, and communicate relevant observations clearly.
• Support onboarding of new staff and contribute to a collaborative, quality-focused work environment through clear written and verbal communication.

Library/Kindergarten Paraprofessional - South Fayette School District

(2021-10)

• Maintain accurate library records, catalog entries, circulation data, and payment records using Microsoft Excel, Word, and Access.
• Prepare and review instructional materials, worksheets, handouts, and visual aids for accuracy, clarity, and usability.
• Use educational software and interactive technology to complete digital tasks and maintain information.
• Answer questions professionally, help users locate and verify information, and provide courteous support.
• Follow established requirements and collaborate with staff to complete tasks accurately and efficiently.

MID Paraprofessional - Rehoboth Road Middle School

(2019-08)

• Maintain accurate daily observations and documentation while supporting students with disabilities and responding to individual concerns.
• Follow established procedures consistently, organize records, and document relevant information clearly.
• Monitor changing situations and communicate factual information to support appropriate decisions.

Stay-at-Home Mom

(2011-11 - 2019-08)

• Managed scheduling, organization, recordkeeping, competing priorities, and day-to-day administrative responsibilities with consistent attention to detail.
• Maintained consistent routines and organized information while managing multiple priorities.

Insurance Verification Specialist - Georgia Urology

(2007-03 - 2011-11)

• Verified insurance eligibility, coverage, policy details, and benefits before procedures and appointments.
• Entered and maintained patient and insurance information in computer systems through accurate data entry and detailed recordkeeping.
• Identified missing or inconsistent information, asked probing questions, and contacted insurance providers to verify details and resolve discrepancies.
• Corrected inaccurate information and ensured records reflected the verified information.
• Maintained confidential records and communicated information clearly to support timely approvals, positive provider relationships, and reduced claim denials.

Administrative Assistant - SwissPort Cargo Services

(2005-08 - 2006-07)

• Reviewed data-entry work for errors, verified information, and transcribed accurate records while maintaining data quality.
• Organized, filed, and retrieved electronic and paper records to improve information accessibility and support efficient customer service.
• Maintained office files and provided administrative support using standard office technology.

High School Diploma - Luella High School (2005) Locust Grove, GA