Chelsey Mchale

Versatile professional with 10+ years of experience across relationship management, customer service, fundraising, and operations, bringing strong communication skills, professionalism, and a collaborative approach to organizational growth. Proven ability to build and maintain strong relationships with clients, donors, stakeholders, and team members while supporting organizational goals and delivering high-quality service.

Substitute Teacher - New Way Academy - Phoenix, AZ

(2025-01 - 2026-12)

• Provided classroom instruction and supervision for students in grades K-1, following lesson plans and maintaining continuity of learning
• Supported students with diverse learning needs, including those with learning differences such as ADHD, dyslexia, etc.
• Fostered a positive, inclusive, and respectful classroom environment
• Managed classroom behavior using proactive communication and conflict-resolution strategies

Client Services Representative - Pima North Animal Hospital - Scottsdale, AZ

(2024-01 - 2025-12)

• Followed established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling or patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technician's time
• Educated clients on products and services and responds to routine medical care questions (vaccination schedules for puppies and kittens, worming or flea treatment, etc.)
• Completed client check-ins and check-outs, preparing all required forms such as Day Visit Forms, Boarding Consent Forms, Euthanasia Forms, Surgery Forms, etc.

Guest Services Ambassador - Phoenix Zoo - Phoenix, AZ

(2023-01 - 2024-12)

• Monitored the public ensuring safety of guests and animals, assisted with crowd control, and communicated with Park Rangers regarding situational concerns
• Processed rental equipment including operating computers/registers, processed credit card and cash transactions, reviewed applicable rental contracts, and educating guests on safety guidelines
• Communicated with guests and staff over phone, radio, or in-person
• Sold and validated tickets at venues, communicated pricing and discounts, and promoted current activities and upcoming events

Senior Coordinator, Gift Planning - Phoenix Children's Foundation - Phoenix, AZ

(2022-01 - 2023-12)

• Assisted with prospect management, marketing, donor relations stewardship, gift, and administration support
• Oversaw advisory board and cultivated key relationships at virtual and in-person events
• Updated calendar of events, merchandise, contact information in database for campaign and event revenue and expenses
• Cross collaboration to develop fundraising plans, proposals, prospect cultivation, promotion materials, and reporting

Development Director - Arizona's Children Association - Phoenix, AZ

(2020-01 - 2021-12)

• Prepared written proposals, gift agreements, funder pitches, and other materials needed to define, secure, and document major gifts
• Researched, identified, and solicited potential new sponsors and funding partners in support of all fundraising events and programs
• Managed a portfolio of prospective donors with an emphasis on gifts of $5,000 and above

Corporate Alliances Specialist - Make-A-Wish America - Phoenix, AZ

(2018-01 - 2020-12)

• Responsible for generating $1M+ in corporate revenue
• Prepared presentation materials, reports, proposals, etc. for partners
• Created custom business plans for national corporate accounts
• Build strong relationships through collaboration, communication, etc.
• Oversaw local chapter implementation of national fundraising campaigns

Bachelor - English Education - Northern Arizona University (2009-01 - 2011-12)

Associates - General Studies - Mesa Community College (2007-01 - 2009-12)