Chenoia Pagan

People-focused operations professional with 3+ years of experience supporting customer relationships, documentation, CRM management, and cross-functional collaboration. Currently pursuing an Associate of Applied Science in Human Resources with a background in psychology, customer operations, and administrative support. Known for strong communication, organization, and attention to detail in fast-paced environments.

Eager to contribute to employee experience and HR operations within a growing organization!

Sales/Leasing Consultant - Keffer Genesis-Hyundai - Matthews, NC

(2026-02)

• Manage high-volume client interactions while maintaining accurate CRM records and documentation
• Coordinate communication between customers, management, finance, and service dept. to ensure efficient workflows
• Schedule appointments, maintain follow-up timelines, and organize customer information to support operational goals.
• Handle confidential customer and financial information with professionalism and accuracy

Vehicle Exchange Coordinator - Piloted Role - Parks Chevrolet Charlotte - Charlotte, NC

(2025-10 - 2026-02)

• Launched/developed the Service Exchange role, creating the position to streamline service-to-sales opportunities
• Designed and maintained data entry logs to track appointments and customer follow-ups
• Coordinated communication between departments to improve efficiency and customer experience.
• Managed customer information, appraisal records, and administrative documentation

Business Development Representative (Promoted Mentor) - Hendrick Automotive Business Development Consolidated - Charlotte, NC

(2024-06 - 2025-10)

• Ranked among top ServiceX performers with a 53% call-to-appointment conversion rate.
• Managed high-volume customer outreach while maintaining detailed CRM records and scheduling information.
• Supported customer retention initiatives across multiple luxury automotive brands.
• Worked with customers across BMW, Lexus, Audi, Acura, Mercedes-Benz, MINI, and Jaguar Land Rover brands.

Line Manager - Blumenthal | Blume Studios - Charlotte, NC

(2024-09 - 2025-01)

• Supported guest onboarding, ticketing, and operational coordination in a high-volume entertainment environment.
• Assisted with guest flow management/technical troubleshooting and customer experience initiatives
• Collaborated across multiple roles to ensure efficient daily operations.

Customer Relation Representative - Best Buy - Rock Hill, SC

(2022-10 - 2025)

• Assisted customers with product education, technical support, and account-related inquiries.
• Maintained accuracy in point-of-sale transactions, membership enrollments, and customer account updates.
• Resolved customer concerns while balancing company policies, service standards, and customer satisfaction.
• Collaborated with team members to achieve performance goals in a fast-paced retail environment.

Orchestral Violinist - FBC Indian Trail Music - Indian Trail, NC

(2023-12)

• Practice musical repertoire exceeding 10+ musical works
• Collaborated with large ensembles to deliver professional performances.
• Demonstrated discipline, adaptability, and preparation through ongoing musical training and performance.

Survey Administrator (Promoted Supervisor) - Public Opinion & Policy Research - Rock Hill, SC

(2020-08 - 2023)

Promoted from Survey Administrator to Supervisor based on performance and leadership contributions.

• Supervised daily workflows while maintaining quality assurance and organizational standards.
• Managed confidential records, interview documentation, phone logs, and reporting data.
• Communicated with diverse populations regarding sensitive topics while maintaining compliance and neutrality.

Bachelor of Arts (B.A) - Music, Violin Concentrated, Psychology - Winthrop University (2024-05)

Associate of Applied Science - Human Resources - Northcentral Technical College