Kenneth Reese

A highly proficient Administrator/Customer Commitment Specialist who enjoys taking initiative with an enterprising and creative way of working. Works well under pressure by employing an organized personality and a common-sense approach to critical problem solving. Achieved an excellent reputation amongst colleagues for excellent customer service and attention to detail.

Team player, with a roll up my sleeves attitude, who has undertaken tasks across company that fall outside of main role when needed to bring initiatives to successful outcomes. Displays well thought out judgment with decisions made. Exceptional reasoning skills allowing ability to think along multidimensional lines.

Sales & Leasing Consultant - Conicelli Toyota - Conshohocken, PA

(2022-06 - 2023-12)

• Developed a successful sales process which led to high sales volume and retention
• Ensured customer experience was priority for all
• Consistently ranked in the top 4 out of 22 salespeople for units per month and back end products
• Utilized CRM programs to successfully bring in more customers and referrals
• Effectively closed deals seamlessly with customers

Sales & Leasing Consultant - Fred Beans Ford Lincoln - Doylestown, PA

(2020-12 - 2021-11)

• Sustained strong sales by building long term relationships with customers and consistent follow up
• Executed the negotiation process efficiently while holding value with the product
• Continuously influenced customers and sales staff to maintain positive customer experience
• Retained a 100% flawless Ford Lincoln Customer Satisfaction Index score
• Achieved very high gross on units delivered and placed top three out of 20 sales representatives with monthly contests

Licensed Real Estate Salesperson - The Corcoran Group - New York, NY

(2019-03 - 2019-11)

Contracted for short term assignment as the assistant to a top producing agent, worked with very high net worth clients. Developed substantial relationships with builders and homeowners. Employed a variety of sale techniques and pitches to negotiate high end sale and lease agreements effectively, oversaw all new condo/coop sales activities in Manhattan.

• Preparing closings with attorneys, updating CRM, client profiles, managing/editing documents

Licensed Real Estate Salesperson - The Corcoran Group - Bridgehampton, NY

(2013-02 - 2017-10)

• Member of a top producing team more than over 60 plus million in yearly sales in the competitive Hamptons market
• Provided clients accurate information and proposals on current market statistics, conditions, and pricing
• Advertised properties for sale using state of the art marketing tools and open houses
• Developed substantial relationships with builders and homeowners through a variety of sale techniques and pitches
• Successfully negotiated high end sale and lease agreements effectively

Legal – Retention Specialist - Shift4 Payments - Allentown, PA

(2017-11 - 2019-02)

• Inbound/Outbound calls to business owners who have discontinued use of services or indicated they are terminating services; received call escalations
• Explore and analyze motivation for client revocation, quickly determined be resolution options (meeting both clients and company's interests, performed effective customer negotiations to positive outcome
• Successfully developed product presentations and demonstrations of new products and benefits to existing customers for expansion of growth and profit improvement
• Handled all customer concerns with empathy and a focus on single call resolution; represented Shift4 as a positive business partner to all our clients/sales channels
• Heavy contribution in creating new strategies for client retention
• Communicated issues/categorical findings with senior management regarding (including but not limited to): employee/ salesperson issues such as product mis presentations, vendor/product issues such as potential defective/faulty products, etc.
• Compiled monthly and quarterly reporting to help with organizational improvement
• Managed multiple databases and tracking documentation

Director of Operations - Center For Youth Drunk Driving - The David Card - Boston, MA

(2007-05 - 2010-03)

• Co-launched new anti-drunk driving program for college students that utilized a smart debit card. Set up office logistics, including equipment, furniture, and administrative systems
• Oversaw office administration and 4 employees
• Researched and conducted meetings with potential clients, such as universities, hospitals, bars, clubs, and taxi companies in the Boston metro
• Successfully negotiated contracts with future clients

Associate/Assistant to CEO - WP Carey - New York, NY

(2001-12 - 2003-08)

• Organized Chairman's itinerary, meetings, travel, correspondence, and managed personal finances. Available 24x7 and for travel, as required
• Proactively and independently completed diverse assignments and projects with minimal direction reviewing all possible options and outcomes, identifying suitable and cost saving resources while utilizing sound judgment and common sense
• Assigned additional responsibilities as needed: created monthly expense reports and reconciled corporate card statement, scribed minutes at important meetings, served as intermediary between management and Chairman, conducted research for projects

Economics - Harvard University (2003-09 - 2006-08)

Harvard Summer School (2004 - 2005)

Economics - Pennsylvania State University - University Park (1997-08 - 1998-06)