Cher Mc Kenzie

Dedicated and detail-oriented professional with a background in project management and communication, eager to contribute to social service initiatives that uplift communities. Experienced in supporting cross-functional teams, streamlining workflows, and ensuring projects align with organizational goals and community needs.

Project Management at Department of Homeless Services (2022-10 – Present)

• Project Management: Directed the end-to-end project workflow, coordinated cross-functional collaboration, establish and monitor the success metrics, and supported the communication strategy for the Commissioner and Administrators' prioritized agency-wide initiative.
• Facilitated Project Rollouts: Supported the planning, coordination, and implementation of initiatives aimed at improving shelter operations and community services.
• Stakeholder Collaboration: Acted as a point of contact between DHS staff, executive leadership, community-based providers, and other teams on CurRent to resolve operational challenges and align on project objectives.
• Mailbox Management: Organized and triaged high-volume email communications, ensuring timely and accurate responses to operational requests from internal and external stakeholders.
• Meeting Coordination: Scheduled, facilitated, and documented meetings, creating agendas, capturing action items, and driving follow-up to maintain accountability and progress.
• Incident Tracking: Monitored and resolved ticketing issues by tracking progress, coordinating with technical teams, and communicating resolutions to stakeholders.
• Process Improvement: Identified and addressed inefficiencies in project workflows, resulting in streamlined operations and enhanced service delivery.
• Communication Support: Supported the dissemination of materials to stakeholders regarding project updates, operational changes, and implementation progress.
• Cross-functional Coordination: Partnered with internal departments, including program development and technical teams, to ensure cohesive planning and execution of initiatives.
• Stakeholder Problem-solving: Collaborated with community-based providers and internal teams to identify and resolve challenges impacting service delivery across the shelter system.

Administrative Analyst at Human Resource Administration (2021-10 – 2022-09)

• Document Review: Verified client documentation to ensure compliance with program guidelines and accuracy across systems such as HEAP, WMS, HRA One Viewer, Housing System, Talks, and SOLQ (State Online Query System).
• Data Management: Accurately entered and maintained client information within the HEAP database system to facilitate efficient application processing.
• Records Maintenance: Managed and organized client records while ensuring confidentiality and adherence to privacy standards for all HEAP-related applications.
• Stakeholder Collaboration: Acted as a liaison with community-based utility companies to coordinate resources and address client needs.
• Program Compliance: Reviewed and interpreted program guidelines from the HEAP manual to ensure the consistent delivery of services aligned with agency standards.

Masters of Business Administration – American Intercontinental University

Bachelor of Science in Criminal Justice – American Intercontinental University