Kylie Dyer

Versatile Professional with 10+ Years of Experience in Corporate Operations

As an adaptable and quick learner, I have thrived in multiple industries, bringing innovative and out-of-the-box thinking to each role. With over a decade of experience in corporate operations, I have developed a robust skill set that includes social media management, audit and compliance, technical writing, and project management.

Professional Experience:

• Corporate Operations: Over 10 years of experience managing and optimizing business processes, ensuring efficiency, and fostering a culture of continuous improvement.
• Project Management: Proficient in managing projects using agile, Kanban, and Kaizen techniques to enhance efficiency and deliver high-quality results.
• Social Media Management: Skilled in creating and executing social media strategies that enhance brand visibility and engagement.
• Audit and Compliance: Extensive experience in conducting audits, ensuring regulatory compliance, and implementing best practices to mitigate risks.
• Data Analysis: Experienced in analyzing data using tools like SharePoint and Power BI to drive insights and inform decision-making.
• Process Improvement: Highly skilled in identifying process inefficiencies and implementing effective solutions to improve operational performance.

Certifications:

• Certified Technical Writer

Education:

• Bachelor's Degree in Business Leadership

Skills:

• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Proficient in various social media platforms and management tools
• Experienced in project management and strategic planning
• Adept at using SharePoint and Power BI for data analysis and reporting

I am passionate about leveraging my diverse background to drive success and innovation in any organization. Let’s connect and explore how we can collaborate to achieve outstanding results.

I'm a dedicated and strategic Business Operations Professional with nearly a decade of leadership experience in driving operational excellence. Proven track record of managing complex projects and fostering a collaborative and inclusive team culture. Expertise in project management, social media management, and technical writing, with a strong focus on process improvement and efficiency.

Throughout my career, I have prioritized continuous learning, allowing me to quickly adapt to new information and apply innovative, out-of-the-box thinking. Proficient in using agile, Kanban, and Kaizen techniques to enhance project efficiency, and skilled in utilizing platforms such as SharePoint, Power BI, Salesforce, Workday, and more for data analysis and process management.

Core Competencies:

• Project Management: Expertise in managing projects using agile, Kanban, and Kaizen methodologies. Successfully led multiple projects including the transition to SharePoint and the enhancement of CMS and Reconsideration of Value processes.
• Technical Skills: Proficient in SharePoint, Power BI, Salesforce, Workday, Figma, DocuSign, Visio, Zendesk, Microsoft Suite, Canva, and Kittl.
• Content Management: Experienced with platforms such as myRCR, JIRA, Microsoft Planner, Instream, and Asana for effective content management and collaboration.
• Audit and Compliance: Extensive experience in conducting audits, ensuring regulatory compliance, and implementing best practices to mitigate risks. Developed quality audit checklists and automated audit processes through SharePoint.
• Data Analysis and Reporting: Skilled in analyzing data using SharePoint and Power BI to drive insights and inform decision-making. Created surveys, analyzed data, and recommended process improvements.

Professional Experience:

• loanDepot – Business Operations Manager - Content: Created and edited procedures and policies, developed SharePoint sites, managed projects to enhance CMS and appraisal processes, and partnered with leadership to write communications and training documents.
• Chase Merchant Services – Business Operations Analyst: Managed projects for new products and tools, led Salesforce CRM integration, wrote and managed procedures, performed quality audits, and created training and process improvement plans.
• Best Buy Inc. – Front End Supervisor: Managed a team of 12-25, reduced turnover, created training and workflow documents, and optimized scheduling to balance productivity and sales.

Education:

I am passionate about leveraging my diverse background and extensive experience to drive success and innovation in any organization.

Bachelor of Arts in Business Leadership - University of Arizona - Global Campus