Cheryl Shuman

Highly organized and adaptable professional with nearly 35 years of dedicated customer service, administrative, and leadership experience. Proven track record in remote operations, efficiently managing high-volume inbound/outbound communications, case documentation, and data entry. Demonstrated ability to work autonomously, train and lead teams, and master new technology quickly.

Seeking to leverage strong problem-solving skills and administrative expertise in a professional Work-from-Home (Remote) role.

Administrative Assistant - JAPE SOLUTIONS LLC - Remote / Hybrid

(2021-07)

• Manage daily administrative operations independently, handling high-volume email correspondence, processing mail, and organizing physical and digital file structures.
• Direct inbound and outbound client communications with exceptional phone etiquette, ensuring accurate message delivery and problem resolution.
• Oversee accounts payable by organizing, tracking, and executing timely bill payments to maintain flawless financial standing for employers.
• Anticipate executive needs daily by coordinating schedules, running essential errands, and maintaining critical operational supplies.

Case Manager - PREMIER DISABILITY SERVICES LLC - Remote

(2020-10 - 2021-05)

• Served as a dedicated remote point of contact for clients navigating complex disability claims, providing compassionate support and accurate status updates.
• Managed multi-channel communication queues, seamlessly balancing high-volume inbound calls, outbound follow-ups, emails, and live text chats.
• Utilized proprietary database systems to securely document client information, enter data, and track claims progress through strict timelines.

Customer Service Manager (CSM) - SIGNATURE FLIGHT SUPPORT - Atlanta, GA

(2008-04 - 2020-04)

• Led front-end aviation customer service operations, supervising, scheduling, and onboarding a team of Customer Service Representatives (CSRs).
• Managed high-volume multi-line phone systems and Point of Sale (POS) operations while maintaining a professional, fast-paced lobby environment.
• Processed accurate fuel ticketing, financial transactions, and shift closeouts, ensuring 100% compliance with corporate accounting standards.

Head Cashier / Customer Service - LOWE’S COMPANIES, INC. - Villa Rica, GA

(2003-04 - 2005-07)

• Promoted to Head Cashier to oversee front-end personnel, coordinate shift schedules, and deliver comprehensive training to newly hired cashiers.
• Handled complex customer inquiries, returns, exchanges, and complaints at the central Customer Service Desk, resolving issues with patience and professionalism.
• Managed store fund security, including performing morning cash register allocations and conducting end-of-day cash drawer audits and safe drops.

Outgoing Truck Loader / Scanner - UPS (UNITED PARCEL SERVICE) - Atlanta, GA

(1997-12 - 2003-01)

• Thrived in a fast-paced, high-accountability overnight environment, accurately scanning and routing thousands of packages into correct transit vehicles.

Back Office / Cashier - MCDONALD’S CORPORATION - Villa Rica, GA

(1991-01 - 1996-03)

• Earned promotion to back-office administration, taking ownership of employee scheduling, safe verification, and nightly store financial auditing.

High School Diploma / GED - Douglas County School System | Robert S. Alexander High School