I am working in ANA more than 6 years already. I speak Cantonese, Mandarin and English. I take care the technology devices at the local station
Experience
Customer Service Coordinator
September 2016 - Present
All Nippon Airways | 300 Rodgers Blvd, Honolulu, HI 96819
Airline Industry
Provide Customer Service
Supervising contract company agent
Analysis the incident and suggest the solution to management
Cantonese & Mandarin interpret @ Custom Area
Address Passenger concern and question.
Organize all vendors during operation
Assist Management for daily operation
Supports essential operations.
Communicating company goals, safety practices, and deadlines with other team members, motivating team members, and assessing their performance and evaluation.
Customer Service Agent
February 2015 - August 2016
Japan Airline Hawaii | 300 Rodgers Blvd, Honolulu, HI 96819
Airline Industry
Customer Service
Check-in Passenger and Baggage
Boarding gate handling
Cantonese & Mandarin interpret @ Custom Area
Lost and Found Department
Waiter/Server
January 2007 - August 2015
China Garden Restaurant | 2299 Kuhio Ave Honolulu, HI 96815
Restaurant/Food Services
Customer Service
Provide and fulfill the customer need
Taking order and delivery accurately
Waiter
July 2005 - December 2006
Mini Garden Noodle House | Chinatown, Hawaii
Restaurant/Food Services
Customer Service
Provide and fulfill the customer need
Taking order and delivery accurately
Assistance Engineer
Safety inspector
September 1999 - March 2005
China State Construction Engineering (Hong Kong) Limited | Hong Kong
Construction - Industrial Facilities and Infrastructure
Follow the instruction for construction process
Make sure the work is fulfill the environmental and safety requirement
Instruct the sub-contractor follow the instruction and requirement
Education
Associate Degree, Liberal Arts, & Travel and Tourism,
