Chris Blackwell

Operations and business support professional with 20+ years of experience leading complex business processes, supporting customers and internal teams, managing high-volume operational data, resolving problems, and driving continuous improvement in large corporate environments. Proven ability to coordinate people and processes, identify operational inefficiencies, improve accuracy, develop effective procedures, and provide clear coaching and support to users with varied levels of experience. Strong background in inventory and supply chain processes, reporting, compliance, quality controls, training, documentation, and cross-functional leadership.

Known for remaining calm under pressure, taking ownership of problems, and creating practical solutions that improve service and operational performance.

Systems Support Analyst / Supply Chain Master Data Analyst at ExxonMobil (2024-03 – 2026-02)

• Supported daily operations for global supply chain processes, ensuring accurate information and timely resolution of issues affecting business performance.
• Coordinated changes and operational requests across business teams, support groups, and global stakeholders.
• Managed and maintained critical supply chain information affecting inventory planning, transportation, material availability, and replenishment activities.
• Investigated operational problems, identified root causes, and coordinated practical solutions to prevent recurring issues.
• Monitored exceptions and performance indicators to identify developing problems and opportunities for improvement.
• Improved data accuracy and operational reliability through large-scale cleanup of outdated and inconsistent information.
• Modernized documentation and support resources, making procedures easier for employees to follow and reducing unnecessary effort.
• Developed reporting and monitoring processes that improved visibility into operational exceptions and helped teams respond more quickly.

Supply Chain Replenishment Power User at ExxonMobil (2022-09 – 2024-03)

• Served as a primary escalation point for supply chain and operational issues, coordinating solutions between employees, business teams, and technical support.
• Investigated inventory and planning exceptions and worked with stakeholders to restore accurate and efficient operations.
• Supported continuous improvement initiatives designed to eliminate unnecessary work and improve productivity.
• Led a major documentation cleanup, removing hundreds of outdated procedures and replacing them with more relevant and usable information.
• Coordinated investigation of a long-standing operational issue that was negatively affecting productivity and accuracy, helping restore a more efficient process.
• Provided guidance and support to users and helped translate complex processes into practical, easy-to-understand instructions.

EDI Integration & Support / SAP OTC Systems SME at ExxonMobil (2018-01 – 2022-09)

• Coordinated business processes involving internal teams, external customers, developers, and support groups.
• Investigated service issues, communicated solutions clearly, and ensured problems were followed through to resolution.
• Developed standardized processes and documentation that reduced implementation costs by approximately 95%.
• Created training materials and delivered technical/process training to employees and business partners.
• Improved reporting accuracy and business controls through large-scale data quality initiatives.
• Supported testing, implementation, and ongoing operational stability for business-critical systems.

Global Team Lead – Pricing Administration at ExxonMobil (2012-01 – 2018-01)

• Provided team leadership and coordination for enterprise pricing administration processes.
• Worked with business stakeholders and external software providers to improve systems, processes, and operational capabilities.
• Participated in vendor selection, planning workshops, requirements development, testing, implementation, and post-launch support.
• Coordinated user acceptance testing and business readiness activities to ensure successful implementation of new processes and technology.
• Supported audit and compliance reporting and ensured business requirements were accurately reflected in operational processes.

IT Help Desk Change Management Coordinator / Knowledgebase Administrator at ExxonMobil (2010-05 – 2012-06)

• Coordinated operational changes and ensured employees had accurate information and procedures to perform their work effectively.
• Maintained knowledge resources and supported continuous improvement of employee support processes.
• Worked with multiple teams to communicate changes clearly and minimize operational disruption.

Knowledgebase Administrator / Software Testing Analyst at ExxonMobil (2009-01 – 2010-05)

• Maintained business documentation, procedures, and knowledge resources.
• Supported testing and validation of system changes before production implementation.
• Identified issues and worked with teams to ensure solutions met business requirements.

Quality Assurance Analyst at ExxonMobil (2008-01 – 2009-01)

• Conducted quality assurance activities and identified process and system issues before release.
• Supported process consistency, accuracy, and adherence to established requirements.

Technical Support Analyst at ExxonMobil (2006-10 – 2008-01)

• Provided front-line support to employees, investigated problems, and delivered timely solutions.
• Explained complex issues in straightforward language and maintained a strong focus on service and user satisfaction.

Lead Tier 2 Technical Support Technician at Client Logic (2002-06 – 2006-10)

• Provided escalated customer and technical support in a high-volume service environment.
• Coordinated resolution of complex problems while maintaining service quality and professional communication.
• Assisted with coaching and knowledge transfer for support team members.
• Identified recurring issues and contributed to improved procedures and support practices.

Diploma in Network Systems Administration – CompuCollege (2000 – 2001)

Continuing Education in Supply Chain Fundamentals, Planning, Sourcing & Manufacturing – ExxonMobil (2022 – 2026)

Continuing Education in EDIFACT, X12, XML, UNECE, X12 & WebMethods – ExxonMobil (2018 – 2022)