Chris Burley

Results-driven hospitality professional with 4+ years across Marriott and Hilton brands. Skilled in night audit operations, cash handling, and delivering exceptional guest experiences under pressure. Authorized to work in the US for any employer.

Front Desk/Night Auditor - Courtyard by Marriott-Middletown - Middletown, NY

(2024-11)

• Manage full-cycle guest check-in/check-out processes, ensuring seamless arrivals and departures for 100+ nightly guests
• Execute complete night audit procedures including reconciling daily transactions and generating end-of-day financial reports
• Handle all cash, credit, and billing transactions with accuracy while resolving guest inquiries and escalations promptly

Front Desk/Night Auditor - Howard Johnson Hotel-Newburgh - Newburgh, NY

(2024-08 - 2025-01)

• Delivered front desk and night audit operations across high-volume shifts, maintaining consistent accuracy in cash handling
• Managed inbound guest phone calls, reservations, and special requests, driving positive guest satisfaction scores
• Performed nightly audit reconciliations ensuring zero discrepancies in financial close-out reports

Hotel Front Desk/night Auditor - Courtyard by Marriott-Poughkeepsie - Poughkeepsie, NY

(2023-10 - 2024-03)

Proficient in handling check-ins, check-outs, and resolving guest concerns effectively.

• Leveraged Fosse, Marsha, and GXP systems to streamline check-in/check-out and enhance operational efficiency
• Processed guest rebates, billing adjustments, and cash transactions accurately in a high-paced Marriott environment
• Multitasked across front desk, audit, and guest services functions while maintaining brand service standards

HOTEL FRONT DESK/ NIGHT AUDITOR - Hilton Garden Inn.-Fishkill - Fishkill, NY

(2021-02 - 2022-08)

Experienced in providing exemplary customer service and maintaining a professional and welcoming atmosphere at the hotel front desk. Skilled in managing hotel reservations, coordinating with other hotel departments, and ensuring smooth operations.

• Supported front desk and night audit operations at Hilton Garden Inn, handling guest services, cash management, and nightly reconciliations

Short Line Cook - Woodys farm and grill-Cornwall-on-Hudson - Cornwall-on-Hudson, NY

(2016-04 - 2020-01)

• Maintained kitchen station setup, daily food prep, and provided cashier/server support in a fast-paced dining environment

HIGHSCHOOL DIPLOMA - Cornwall central highschool.-New Windsor (2010-09 - 2014-07)