Heather Varnes

Dedicated hospitality professional with extensive front desk and night audit experience at LaQuinta, Best Western, and Clarion Inn. Skilled in guest relations, efficient check-in/out, reservation management, and issue resolution. Proven ability to support both leisure and business travelers, ensuring memorable stays and seamless operations. Experienced in team leadership and training within fast-paced environments.

Front Desk Associate at LaQuinta Tacoma (2026-01 – Present)

• Created reservations to ensure efficient guest scheduling using property management systems
• Checked guests in and out quickly and efficiently, enhancing guest satisfaction
• Communicated with housekeeping to coordinate room readiness and resolve guest needs
• Answered the phone to address guest inquiries and facilitate smooth operations
• Handled guest requests and resolved issues, improving overall guest experience
• Processed payments accurately to maintain financial integrity
• Maintained cleanliness of front desk to uphold professional appearance
• Routed prepaid reservations to assure guests were not charged twice, preventing billing errors

Housekeeper at self employed (2022-01 – Present)

Front Desk Associate at Best western plus silverdale (2025-10 – 2026-01)

• Created reservations to optimize room occupancy and guest satisfaction
• Checked guests in and out quickly and efficiently, streamlining front desk operations
• Communicated with housekeeping to ensure timely room availability
• Answered the phone to address guest questions and coordinate services
• Handled guest requests and resolved issues to enhance guest experience
• Processed payments accurately to maintain financial records

Shift Manager at Papa John's (2024-07 – 2025-08)

• Placed team members in positions to maximize restaurant productivity and efficiency
• Addressed customer complaints to ensure high satisfaction and repeat business
• Tracked product and money to maintain inventory accuracy and financial accountability
• Trained new employees to uphold company standards and improve team performance
• Opened and closed the store, ensuring compliance with operational procedures

Front desk associate at Best western plus (2024-06 – 2025-08)

• Made reservations to optimize occupancy and guest satisfaction
• Reviewed tape chart to prevent overbooking and ensure smooth operations
• Checked guests in efficiently to provide a welcoming experience
• Answered phone calls to assist guests and coordinate services
• Helped guests with directions and recommendations for restaurants and local attractions

Shift lead at Little Caesars Pizza (2022-02 – 2022-12)

• Opened the store, counted tills, and managed bank deposits to ensure financial accuracy
• Trained new employees to maintain high service standards and operational consistency
• Handled customer complaints to resolve issues and retain customer loyalty
• Filled in at other stores when short staffed, supporting team continuity and operations

Delivery Driver at Amazon Flex/Uber Eats (2020-10 – 2022-12)

• Located assigned rack, scanned and loaded packages, delivering approximately 15-20 packages per hour
• Delivered packages efficiently to meet tight delivery schedules and ensure customer satisfaction

Front Desk Agent/Night Auditor at Clarion Inn near JBLM (2021-06 – 2022-02)

• Ran night audit to balance daily transactions and ensure accurate financial reporting
• Checked guests in and out, providing seamless service throughout their stay
• Made reservations and assisted customers to maximize occupancy and guest satisfaction
• Maintained lobby cleanliness to uphold hotel standards
• Answered phones to address guest inquiries and coordinate services

Front Desk Agent at Motel puyallup (2021-03 – 2021-12)

• Made, changed, and canceled reservations to optimize room occupancy
• Checked guests in and out, updating guest folios for accurate records
• Processed payments efficiently to maintain financial accuracy
• Answered phone calls to assist guests and coordinate services
• Maintained cleanliness of lobby and front desk to ensure a welcoming environment

Night Auditor at Midway Inn Hotel (2019-08 – 2020-09)

• Handled cash register and reservations to ensure smooth front desk operations
• Kept lobby clean and occasionally worked in laundry room and cleaned rooms to support housekeeping
• Prepared breakfast for guests, enhancing guest satisfaction
• Audited and balanced reports from day shift to ensure financial accuracy
• Updated guest folios and checked in guests to maintain accurate records

High school diploma or GED