Monica Dixon

To obtain a management position where I can expend my currant hotel Experience knowledge to become an Asst. Manager Front Desk Manager and Accounting Manager.

Night audit - Serene Banquet hotel - Las Vegas, NV

(2024-11 - 2026-02)

• Front desk agent - Check in/checkout guest
• Marketing reservation charge credit card and take cash
• Answer email and answering phone
• Help guest with anything they need
• Helping with guest issue if needed

Night audit - Element Las Colinas - Irving, Tx

(2023-03 - 2024-10)

• Check out and check in guest
• Answering phone
• Running audit
• Settling credit card
• Sending emails to corporate office and management
• Taking credit card payment

Night audit - Candlewood suites - Plano, Texas

(2022-11 - 2023-03)

• Guest issue resolution
• Open and close Guest folios
• Tax Exempt for guest
• Making Reservations
• Answer phones
• Prepare for guest arrivals / IHG / Night audit and payments
• Send emails with Daily Reports for Corporate
• Revenue for Corporate Office

Front desk - night audit - Staybridge suites legacy - Plano, Texas

(2021-06 - 2022-11)

• Night audit
• Guest issue resolution
• Open and close Guest folios
• Tax Exempt for guest
• Making Reservations
• Answer phones
• Prepare for guest arrivals / IHG / Night audit and payments
• Send emails with Daily Reports for Corporate
• Revenue for Corporate Office

Front Desk - Staybridge suites Dallas pkwy - Plano, Texas

(2021-05 - 2021-09)

• Guest issue resolution
• Open and close Guest folios
• Tax Exempt for guest
• Making Reservations
• Answer phones
• Prepare for guest arrivals / IHG / Night audit and payments
• Send emails with Daily Reports for Corporate
• Revenue for Corporate Office

Front desk - Staybridge suites - Plano Tx

(2020-06 - 2021-03)

• Guest issue resolution
• Open and close Guest folios
• Tax Exempt for guest
• Making Reservations
• Answer phones
• Prepare for guest arrivals / IHG / Night audit and payments
• Send emails with Daily Reports for Corporate
• Revenue for Corporate Office

General Labor - kemco waterproofing - Dallas, Texas

(2019-06 - 2020-05)

Work on waterproofing seal windows and parking lots and buildings for many company school's businesses

Housekeeping - Studio 6 - North Richland Hills Texas

(2018-02 - 2019-06)

• Prepare rooms for next guest
• Too arrive clean vacant and occupied rooms
• Did laundry

Front Desk - Holiday Inn north Preston - Plano, Texas

(2017-09 - 2018-02)

• Guest issue resolution
• Open and close Guest folios
• Tax Exempt for guest
• Making Reservations
• Answer phones
• Prepare for guest arrivals / IHG / Night audit and payments
• Send emails with Daily Reports for Corporate
• Revenue for Corporate Office

Front Desk - Homewood suite - Plano, Texas

(2015-02 - 2017-08)

• Guest issue resolution
• Open and close Guest folios
• Tax Exempt for guest
• Making Reservations
• Answer phones
• Cash handling

Front desk - Doubletree by Hilton - Richardson, Tx 75080

(2014-04 - 2015-04)

• Guest issue resolution
• Open and close Guest folios
• Cash handling
• Making Reservations
• Answer phones

Front Desk Agent - Holiday Inn Express - Dallas, Texas 75243

(2013-06 - 2014-04)

• Guest issue resolution
• Open and close Guest folios
• Cash handling
• Making Reservations
• Answer phones

Front Desk Agent / bellman - Radisson Hotel Love Field - Dallas, Texas 75247

(2009-07 - 2012-07)

• Guest issue resolution
• Open and close Guest folios
• Cash handling
• Tax Exempt for guest
• Making Reservations
• Answer phones
• Transportation to love field and contract companies' transportation

Accounting - Marriott Las Colinas - Irving, Texas

(2007-02 - 2009-07)

• Guest issue resolution
• Open and close Guest folios
• Tax Exempt for guest and Hotel
• Making Reservations
• Answer phones
• Billing Accounts
• Movie and Internet Adjustments
• Daily Reports for Corporate
• D-Sheets for Corporate Office
• Beverage Sales
• Daily Deposits
• Asst. Bookeeper Manager payroll
• Handling cash

Front Desk Supervisor / Housekeeper Supervisor - Town place Suites - Bedford, Texas

(2004-10 - 2007-02)

• Guest issue resolution
• Open and close Guest folios
• Tax Exempt for guest and Hotel
• Making Reservations
• Answer phones
• Billing Accounts
• Movie and Internet Adjustments
• Daily Reports for Corporate
• D-Sheets for Corporate Office
• Beverage Sales
• Daily Deposits
• Asst. Bookeeper Manager
• Scheduling and Training of The Front desk and housekeeping
• Inventory for Housekeeping and Restaurant
• Payroll
• Cash handling

Operation Manager - Comfort Suites - Ft. Worth, Texas

(2002-02 - 2004-05)

• Guest issue resolution
• Open and close Guest folios
• Tax Exempt for guest and Hotel
• Making Reservations
• Answer phones
• Billing Accounts
• Adjustments
• Asst. Bookeeper Manager
• Scheduling housekeeping
• Inventory for Housekeeping and Restaurant
• Payroll
• Cash handling

Front Desk Supervisor - Asset Manager - Radisson - Arlington, Texas

(1995-02 - 2001-07)

• Guest issue resolution
• Open and close Guest folios
• Making Reservations
• Answer phones
• Billing Accounts
• Movie and Internet Adjustments
• Daily Reports
• Asst. Bookeeper Manager
• Scheduling and Training of The Front Desk and housekeeping
• Inventory for Housekeeping and Front Desk
• Budget
• Make the Credits Cards Balance
• Assign Rooms

Lamar High School