Application Support Healthcare SaaS SQL & AI Tools
Send a job offer directly to this candidate
I'm a Senior Software Analyst with over eight years of experience turning technical chaos into clarity—one SQL query at a time. My sweet spot? Living in that intersection between "why is this broken?" and "here's how we fix it so it never breaks again."
As an Application Support Analyst I spend my days diagnosing software defects in complex distributed healthcare systems, optimizing workflows, and diving deep into PostgreSQL databases to uncover the data discrepancies that keep revenue teams up at night. As a Certified Scrum Product Owner, I've learned that the best technical solutions come from actually understanding what the business needs—not just what the ticket says.
My technical toolkit includes SQL (my first love), Python, Tableau, DataDog, and a healthy appreciation for Chrome DevTools. I've supported clinical applications serving 2,000+ concurrent users, analyzed healthcare data impacting $10M+ in shared savings, and achieved an 85% first-call resolution rate by actually getting to the root cause instead of just putting band-aids on symptoms.
But here's what I'm most proud of: I don't just fix problems—I share the knowledge. I've mentored five junior analysts, created 100+ technical documentation pieces, and delivered training that helps teams level up their SQL, JIRA, and Confluence skills. Because a win for the team is a win for everyone.
Whether it's ensuring HIPAA compliance, debugging microservices architecture, or translating complex technical issues into language that non-technical stakeholders actually understand, I'm focused on building scalable solutions that support value-based care initiatives. I believe in process improvement, data-driven decisions, and the occasional well-timed spreadsheet joke. Offering world class customer service is one of my biggest motivations.
Open to opportunities where I can bring my analytical problem-solving skills and technical expertise to teams that value both quality and collaboration.
I'm a Senior Software Analyst with over eight years of experience turning technical chaos into clarity—one SQL query at a time. My sweet spot? Living in that intersection between "why is this broken?" and "here's how we fix it so it never breaks again."
Volunteer State Community CollegeVolunteer State Community College
Associate of Arts and Sciences - AAS, Computer and Information Sciences, General Associate of Arts and Sciences
Jan 2005 - May 2007
Grade: 3.94Grade: 3.94
Activities and societies: Kappa Beta Delta: International honor society for ACBSP accredited business programs.
Activities and societies: Kappa Beta Delta: International honor society for ACBSP accredited business programs.
