Blake Murphy

Healthcare Application Support Analyst

Talent

Indianapolis, Township of Center, MarionMember since February 27, 2026

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About

Hello!

My name is Blake Murphy. I enjoy traveling and sightseeing. I'm a foodie at heart. I take part in creating content online to help teach others basic Computer Literacy. Exploring local coffee shops is a hobby of mine. I love to play sports, specifically Basketball, Soccer, Frisbee Golf, and Pickleball. I'm not afraid to try new things or meet new people.

Experience

Indiana University Health

Applications Analyst - Intermediate

September 2024 - Present

Indianapolis, Indiana, United States

Provide Tier 2 escalation support and utilize Remote Desktop capabilities for efficient issue resolution.
Collaborate with 3rd-party vendors and nursing staff to troubleshoot healthcare systems, ensuring minimal disruption.
Support the Cerner system, the primary platform for hospital functions, enhancing operational efficiency.

Indiana University Foundation

IT Support Specialist

December 2022 - September 2024 (1 year 10 months)

Indianapolis, Indiana, United States

Managed Active Directory (AD) to monitor and edit email group accounts andstaff information.
Oversaw the transition of devices to Windows 11 23H2 OS, ensuring a smooth upgrade process.
Maintained network infrastructure by recording and patching network jacks as needed in the office.

The AME Group

Desktop Support Technician

August 2022 - December 2022 (5 months)

Vincennes, Indiana, United States

Imaged and deployed Windows 10 machines to students and staff, ensuring smooth technology integration.
Conducted ongoing hardware and software scans to maintain optimal performance and reliability.
Managed ServiceNow ticketing system, documenting daily communications and transactions for efficient support.

Vincennes University Information Technology

Information Technology Help Desk Analyst

October 2021 - August 2022 (11 months)

Vincennes, Indiana, United States

Provided exceptional customer service by assisting users with computer and account inquiries.
Utilized MS Office and Adobe Suites daily to support clients effectively.
Implemented the Duo Mobile project, enhancing cybersecurity awareness among staff and students.