Blake Murphy
Healthcare Application Support Analyst
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About
Hello!
My name is Blake Murphy. I enjoy traveling and sightseeing. I'm a foodie at heart. I take part in creating content online to help teach others basic Computer Literacy. Exploring local coffee shops is a hobby of mine. I love to play sports, specifically Basketball, Soccer, Frisbee Golf, and Pickleball. I'm not afraid to try new things or meet new people.
Experience
Indiana University Health
Applications Analyst - Intermediate
September 2024 - Present
Indianapolis, Indiana, United States
- Provide Tier 2 escalation support and utilize Remote Desktop capabilities for efficient issue resolution.
- Collaborate with 3rd-party vendors and nursing staff to troubleshoot healthcare systems, ensuring minimal disruption.
- Support the Cerner system, the primary platform for hospital functions, enhancing operational efficiency.
Indiana University Foundation
IT Support Specialist
December 2022 - September 2024 (1 year 10 months)
Indianapolis, Indiana, United States
- Managed Active Directory (AD) to monitor and edit email group accounts andstaff information.
- Oversaw the transition of devices to Windows 11 23H2 OS, ensuring a smooth upgrade process.
- Maintained network infrastructure by recording and patching network jacks as needed in the office.
The AME Group
Desktop Support Technician
August 2022 - December 2022 (5 months)
Vincennes, Indiana, United States
- Imaged and deployed Windows 10 machines to students and staff, ensuring smooth technology integration.
- Conducted ongoing hardware and software scans to maintain optimal performance and reliability.
- Managed ServiceNow ticketing system, documenting daily communications and transactions for efficient support.
Vincennes University Information Technology
Information Technology Help Desk Analyst
October 2021 - August 2022 (11 months)
Vincennes, Indiana, United States
- Provided exceptional customer service by assisting users with computer and account inquiries.
- Utilized MS Office and Adobe Suites daily to support clients effectively.
- Implemented the Duo Mobile project, enhancing cybersecurity awareness among staff and students.
Education
Indiana University Indianapolis
Bachelor of Arts - BA, Computer Science · (June 2024 - December 2026)
Vincennes University
Associate of Science - AS, Social Work · (August 2017 - May 2020)
Penn Foster College
Associate of Science - AS, Computer Science · (August 2022 - December2023)
