Chris Obanor

IT Support Technician with 10 years of experience ensuring reliable hardware, software, and network operations. Proficient in diagnosing and resolving issues on Windows and macOS platforms, managing Active Directory and Microsoft 365 user accounts, and automating tasks with PowerShell. Improved ticket resolution efficiency and standardized support procedures, backed by expertise in TCP/IP networking and end-user training.

Support Technician II at CyraCom Intl. (2015-07 – 2025-12)

• Diagnose and resolve hardware, software, and network issues for end-users via phone, email, or in-person using best practices in hardware troubleshooting and IT service management
• Install, configure, and test Windows and macOS workstations, peripheral devices, mobile devices, and printers for new and existing employees, and enroll devices in Microsoft Intune for centralized management
• Manage high-volume support queues using FreshService ITSM ticketing tools to track, prioritize, and document resolutions
• Provide hands-on training and documentation for new software and equipment use, and manage user access through Active Directory on Windows Server environments
• Maintain network up-time through proactive monitoring, regular patching, malware removal, security protocol implementation, and Wi-Fi connectivity support
• Manage user accounts, permissions, and access levels within Windows Server and Office 365/Intune environments to streamline onboarding/offboarding processes
• Implemented/reviewed SOPs for improved consistency across support tasks.
• Research and implement solutions for recurring technical problems using PowerShell scripting to automate repair workflows and maintenance procedures
• Support IP telephony systems, including configuration and troubleshooting of VoIP hardware and software for business units

MSC in MIS – University of Phoenix (2012 – 2014-01)

BSC in MIS – Girne American University of Cyprus (2007 – 2011-01)