Chris Pugh

High-performing Automotive Finance & Insurance Manager with experience in high-volume franchised dealerships, specializing in backend profitability, finance reserve management, aftermarket product sales, lender relationships, and compliance. Proven ability to manage high deal volume while maintaining strong customer satisfaction and dealership profitability.

Background includes Honda and Toyota dealership experience, JM&A F&I training, and nearly a decade of automotive sales leadership.

Finance Manager / Business Manager - Fred Anderson Honda - Greer, SC

Manage high-volume F&I transactions in a large Honda dealership environment.

• Structure and finalize vehicle transactions while maintaining compliance and accuracy.
• Present finance menus and aftermarket protection products to maximize customer value and dealership profitability.
• Work with lenders, sales managers, and accounting teams to ensure proper funding and documentation.
• Utilize CDK, DDI, Darwin, RouteOne, Elead, and OEM lender platforms.
• Completed JM&A Finance School training focused on compliance, menu selling, and F&I profitability.
• Developed strong performance in VSC, maintenance, and backend product penetration.

Internet Sales Manager - Hendrick Toyota North Charleston - North Charleston, SC

Managed internet sales operations for a high-volume Toyota dealership.

• Consistently averaged approximately 15 vehicle sales monthly with approximately $3,000 front-end gross per unit.
• Managed inbound leads, customer follow-up, appointments, negotiations, and showroom transitions.
• Built strong customer relationships through needs-based selling and professional communication.
• Developed extensive knowledge of dealership operations, inventory, finance processes, and customer retention.

Automotive Sales Consultant - Hendrick Toyota North Charleston - North Charleston, SC

Sold new and used vehicles in a competitive, high-volume dealership environment.

• Consistently achieved sales goals through product knowledge and relationship-based selling.
• Assisted customers through the entire purchase process, including vehicle selection, trade evaluation, and financing options.