Christa Barr

Healthcare-focused professional with an Associate of Science in Medical Billing and Coding, hands-on hospital pharmacy experience, and recent high-volume healthcare scheduling and outreach experience. Skilled in patient/member communication, appointment scheduling, medical terminology, insurance concepts, HIPAA compliance, EHR/EMR environments, and accurate documentation. Proven ability to perform above demanding productivity and conversion standards while delivering professional, compassionate customer service.

Engagement Specialist — Matrix Medical Network Client - Carenet Healthcare - Tulsa, OK (Remote)

(2026-04 - 2026-08)

• Completed more than 6,000 outbound calls to Medicare/healthcare members to schedule in-home comprehensive health assessments or document voicemail callback requests.
• Scheduled more than 350 in-home comprehensive health assessments, helping members access preventive and comprehensive care that worked hand-in-hand with their primary care physicians.
• Maintained an overall performance rate above 100%, exceeding the 90% company standard for tenure.
• Maintained a Contact Conversion Rate of 17.79% or higher, substantially exceeding the company-wide standard of 12.62%.
• Used professional, empathetic communication to explain visit opportunities, answer member questions, overcome scheduling barriers, and accurately document outcomes.
• Worked remotely while consistently managing high call volume, productivity expectations, quality requirements, and accurate member information.

Generalist / AI Trainer - Handshake AI - Tulsa, OK (Remote)

(2025-12)

• Work independently on short-term AI training projects while meeting project requirements and deadlines.
• Observe, train, evaluate, and rank multimedia content and AI-generated outputs for quality and accuracy.
• Maintain accurate records and perform detail-oriented work in a fast-paced environment.

Nationally Certified Pharmacy Technician - Hillcrest Hospital – South - Tulsa, OK

(2019-03 - 2020-10)

• Supported hospital pharmacy operations with accuracy, organization, medication inventory control, and adherence to established procedures.
• Completed sterile compounding in accordance with standard procedures.
• Counted and distributed controlled substances while maintaining close attention to detail and safety requirements.

Independent Driver / Customer Service - Uber Technologies, Inc. - Tulsa, OK

(2021-07)

• Provide professional, customer-focused service in a self-supervised environment while following company standards and procedures.
• Communicate effectively with customers, provide door-to-door assistance when needed, and maintain a safe, respectful experience.

Teacher Aide - Tulsa Public Schools - Tulsa, OK

(2022-08 - 2024-01)

• Maintained accurate records, supported daily operations, and communicated effectively with teachers, students, families, and coworkers.
• Worked collaboratively while remaining attentive to individual needs and maintaining a safe, organized environment.

Fulfillment Associate I - Amazon, Inc. - Tulsa, OK

(2020-10 - 2021-10)

• Performed accurate, time-sensitive fulfillment work while meeting productivity and quality expectations.

Warehouse Associate - Macy's Fulfillment Center - Owasso, OK

(2016-09 - 2017-03)

• Processed orders accurately and efficiently in a fast-paced fulfillment environment.

Associate of Science - Medical Billing and Coding - Ultimate Medical Academy (2026)

Certificate of Completion - Pharmacy Technician - Platt College (2018)