Christal Johnson

Customer Service Support/Receptionist

Talent

Dallas, DallasMember since August 30, 2023

Hire this person

Send a job offer directly to this candidate

About

Possesses demonstrated capabilities in self-motivation, taking initiative, exercising independent judgment, thinking strategically and working effectively under pressure with a smile. I am passionate about people and helping them succeed.

Experience

Amazon • Warehouse associate and Learning ambassador • oct 2018 • Present

Warehouse Associate

Packing, shipping customers packages and Problem Solver.

Learning Ambassador

Being the first person, a new associate will see I training new associates how to perform their job. Scanning boxes, how to build a wall in the trailers. Also, I trained associates the computer skills to be a problem solver so every package that had problem being shipped out will be shipped and delivered on time. So far, I have trained over 150 employees.

VETS Security • Security Officer • dec 2017 • oct 2018

Scanning baggage and checking people and their belonging to enter the Irving courthouse to ensure a safe environment for judges, police and anyone else that comes in.

Receptionist

H & R Block

October 2015 to April 2017

Responsibilities

Greet clients in a personalized warm, friendly and inviting manner (phone and office). Match clients to tax advisor who is best able to fulfill client needs. Manage client wait time expectations. Schedule clients the way they want to be scheduled. Assure client focus, confidentiality, and privacy before, during and after service.

Skills Used

Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information, assist with other related clerical duties such as photocopying, faxing, filing and collating, organize / sort documents into binders. Kronos, Cash Handling and deposits, MS Office software in daily work schedule and PeopleSoft.

SANDRA CLARK FUNERAL HOME • PRE-NEED AGENT/CUSTOMER SERVICE • JAN 2015• JAN 2016

Selling pre-need insurance to anyone that needs it to prevent debt for their children and love ones at the time of need. Inputting information in to the computer to ensure the best customer service.

LAUREL LAND FUNERAL HOME • Pre-Planning Specialist/Family Service Counselor • MAY 2013 • AUG 2014

Responsibilities

Greet customers in person and by phone, prepare contract and other paperwork for customer signature, answer customers’ questions about products, prices, availability and credit terms. Recommend products to customers, based on customers’ needs and interest. Utilize HMIS, AS 400, Oracle, Sales Force, Outlook, MS Office software in daily work schedule, and sale Pre-need arrangement packages.

Skills Used

Answer telephones, direct the caller to the appropriate associate, transfer a caller to an associate’s voice mailbox when the associate is unavailable, greets and direct visitors to the lobby. Take and retrieve messages for various personnel. Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information, assist with other related clerical duties such as photocopying, faxing, filing and collating, organize / sort documents into binders.