Christie Hicks

Dedication and perseverance in any task I take on, whether personal or professional, are just a small piece of who I am. I am constantly working on myself through online platforms within the bookkeeping and financial industry. I have always followed a code of ethics taught to me by someone in the military that I have researched and managed to implement in my day-to-day activities on and off the job. I have used my pleasant and unpleasant past experiences to learn and reflect on.

REDLINE POWERSPORTS -ACCOUNTING/TITLE CLERK Myrtle Beach 2023- 2024

· Provided administrative and bookkeeping assistance to the CFO, by reconciling company financial accounts and parts statements per Redline Powersports bookkeeping software Lightspeed.

· Ensures Account Receivable/Payable are received promptly.

· Collecting cash receipts, counting, and sorting money, preparing daily deposit slips, reconciling cash totals, and delivering deposits to the bank.

· Reviewed and resolved customer credit card purchases in Swipe Simple.

· Responsible for processing and managing vehicle title documents, including registration paperwork, ensuring accurate ownership transfers, maintaining records, and complying with state regulations

VARIOUS AUTO BODY REPAIR SHOPS-OFFICE MANAGER Myrtle Beach/Murrells Inlet SC 2021-2024

· Ensures Account Receivable/Payable are received promptly.

· Review and collect all credits from the parts department. Post as received.

· Aided in maximizing workflow by scheduling drop-off and estimates while incorporating production capabilities.

· Provided accurate end-of-month reporting for center financials.

· Payroll: ensured accuracy of hours worked by both hourly and flag teammates.

HORRY COUNTY DEPARTMENT OF EDUCATION –SUBSTITUTE TEACHER Myrtle Beach SC 2019-2023

· Perform the instructional and classroom management processes for teachers.

 SC DEPARTMENT OF HEALTH–COVID RESPONSE CONTACT INVESTIGATOR  Statewide 2020-2021

· Responsible for contacting people with laboratory-confirmed probable, and suspected diagnoses of COVID

· Supplied health education in order to interrupt ongoing disease transmission.

· Responsible for establishing relationships and COVID-19 education in various school districts.

HOSPITALITY DIRECT, LLC –HR AR/AP PAYROLL Myrtle Beach SC 2020

Responsible for many HR programs, such as recruiting, onboarding, and resolving issues such as high turnover, billing, and payroll for this regional design and construction company in the hotel and hospitality industry.

· Revised employee onboarding materials.

· Reconciled billing and labor cost allocations from several outstanding projects

· Managed employee payroll, accounts payable and receivable

EMGENEX HEALTHCARE (Health Information Technology) – Operations Manager, Ewing, NJ 2018

Directed all aspects of fulfillment, operations, and monetary management for a pharmacogenetics product line that helps patients with two or more prescriptions properly adjust their medications for best results. Also managed QuickBooks invoices and billing to medical offices that expedited payments for services.

· Developed and maintained confidential files and info for medical office set-up on two cloud-based platforms that allowed clinical and non-clinical clients to access patient information quickly and easily.

o Maintained online Clinical Reports and Annual Wellness Platforms for hundreds of doctors’ offices.

o Initiated database files for all new medical offices in the Emgenex CRM

· Successfully implemented several contracts with owners of various medical clinics that included the company’s cloud-based platforms for annual Medicare Wellness Visits and Chronic Care Management o Provided IT support for Pharma Reps and contracted medical personnel as needed.

· Credentialed dozens of new providers in medical offices and/or clinics to get them on insurance panels.

· Coached and trained new hires and team members on how to properly sell genomic tests to patients.

o Assisted in the process of expediting lab specimens for the PGx genomic tests.

· Resolved any out-of-state tax issues, such as unemployment tax, with various State Departments of Revenue

 PRINCETON HEALTHCARE SYSTEM (Hospital) – Medical Office Coordinator, Princeton, NJ 2013 – 2018

Promoted to Medical Office Coordinator position with the Team Health/Princeton Healthcare partnership after 3 successful years as the Executive Assistant to the Chair of Emergency Medicine. Team Health supplies contracted clinical and administrative support staff for local hospitals and clinics.

• Recommended key personnel changes for the department, which were adopted by the Chair.

• Helped streamline the patient experience by implementing a protocol that reduced waiting times in the emergency room, ambulance area, and for appointments with other specialists.
  • Improved patient satisfaction scores lowered the number of complaints and resolved more patient issues.
• Saved the emergency department $10000 s in medical insurance premiums by correctly interpreting and implementing policy guidelines.

Education, Training, Technical Skills

National Association of Certified Public Bookkeepers (NACPB)

· Certified Public Bookkeeper

· Certified Online QuickBooks

· Certified Payroll- expected completion date 02/2025

Accredited Certificate as a Life Purpose Life Coach

Accredited Certificate in Shamanic Life Coaching

B.S., Health Care Administration University of Phoenix

Technical Skills:

Proficient in Microsoft Office Suite – Word, Excel, PowerPoint, Outlook, Adobe Acrobat Professional, QuickBooks, Pay Clock, ADP, Square, Gusto, Various other Payroll, Accounting Software, CRM tools, Epic, Swipe Simple, Lightspeed.

Notary Public for the State of South Carolina, 2018 – Present

· Member of the National Notary Association the American Society of Notories.