Christophe Claudepierre

Provide exceptional customer service to contribute my experience within the hotel industry to enhance your organization’s success.

Guest Services-Bellman - Carillon Hotel Miami Beach - 6801 Collins Av, Florida

(2021-06)

Phone 305 866 3858

• Consistently offer professional, friendly and engaging service.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to each Guest who approaches the Reception Desk.
• Follow department policies, procedures and service standards.
• Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate.
• Understand the customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Make reservations at local establishments upon request of the guest
• Direct guests to hotel amenities
• Greet guests in a friendly manner and offer assisting with luggage.
• Escorting guests to their rooms, explaining the room facilities
• Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
• Assist with keeping the lobby area clean and orderly.
• Ensure that luggage has been stored safely according to prescribed procedures

Guest Services-Concierge Bellman - Angler’s Hotel Kimpton - Miami Beach, 660 Washington Ave. Florida

(2018-02 - 2020)

Phone 305-534-9600

• Consistently offer professional, friendly and engaging service.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to each Guest who approaches the Reception Desk.
• Follow department policies, procedures and service standards.
• Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate.
• Understand the customer’s needs and provide them with personalized solutions

Guest ServiceS-Bellman-Concierge-room SERVICE - Warwick Hotel - Seattle, 401 Lenora Streets. Washington

(2014-09 - 2017-01)

Phone 206 443 4300

• Maintained an up-to-date knowledge of resort facilities and local business to proficiently answer all guest questions and requests.
• Resolved customer service issues in a timely manner.
• Assisting guests with luggage.
• Great and welcome guests with a smile and professional conversation upon arrival and departure.
• Accurately communicate with other shifts regarding issues arising from day to day operations.
• Taking In room dining Breakfast orders following the hotel phone etiquette and paying close attention to details and following up with the restaurant to assure 100% guest satisfaction.
• Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations
• Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment
• In charge of taking IRD overnight orders and make sure they will have delivered in a timely manner

GUEST SERVICE BELLMAN - HILTON BENTLEY HOTEL - MIAMI BEACH, 101 Océan Drive. Florida

(2012-05 - 2014-06)

Phone 305 938 4600

• Provide the highest level of communication and customer service skills while coordinating with other departments to insure the highest level of service
• Escorted incoming hotel guests to rooms.
• Assisted guests with hand luggage, and offered information pertaining to hotel services.
• Clarified features of room and operations of hotel facility.
• Paged guests in the lobby, dining room, or οthеr раrtѕ of the hotel.
• Delivered messages and conducted household service tasks.
• Investigated and prepared incident reports.
• Conveyed to guests аbουt premises and local areas.

GUEST SERVICE BELLMAN - Alexander Hotel - MIAMI BEACH, 5225 Collins Ave. Florida

(2008-12 - 2012-01)

Phone 305 341 6500

• Greet and welcome all guests with a smile and professional conversation upon arrival and departure.
• Answer guest questions about hotel amenities and provide information about local business or attractions that may be of interest.
• Assisting guests with luggage.
• Taking In room dining Breakfast orders following the hotel phone etiquette and paying close attention to details and follow up with the restaurant to assure 100% guest satisfaction.

English - Miami Dade Community College, Wolfson Campus

Business - CFA Business School Epinal, France

Vagney, High School, France