Norma Hinds

Warm, dependable, and service-focused professional with more than 20 years of experience working with customers, clients, and members of the public. Brings strong interpersonal skills, attention to detail, organization, patience, and a proven ability to maintain welcoming and orderly environments. Experienced in responding to individual needs, working as part of a team, managing multiple responsibilities, and providing courteous service.

Seeking to bring these transferable strengths to a Dining Room Server position.

Library Assistant - NEW YORK PUBLIC LIBRARY - New York, NY

(2014-06 - 2026-07)

• Welcomed and assisted patrons in a busy public-service environment, responding to questions and individual needs with patience and professionalism.
• Provided courteous, attentive service to people of varying ages and backgrounds and helped create a welcoming experience.
• Maintained clean, orderly, and organized public areas while ensuring materials and shared spaces were ready for use.
• Managed multiple daily responsibilities efficiently while remaining attentive to patron requests.
• Worked cooperatively with staff to support smooth day-to-day operations and address service needs.
• Organized, sorted, and returned materials accurately, demonstrating strong attention to detail and consistency.
• Built a long record of dependable attendance, service, and commitment over more than 12 years.

Quality Inspector / Inventory & Customer Service Associate - RICHLINE GROUP - New York, NY

(2006-01 - 2014-05)

• Provided professional customer and client service, responding to questions, concerns, and requests in a courteous manner.
• Maintained organized inventory and work areas and assisted with stock tracking and product organization.
• Inspected merchandise carefully for quality and accuracy, demonstrating strong attention to detail.
• Worked with coworkers and other departments to resolve customer and operational concerns efficiently.
• Balanced multiple responsibilities in a fast-paced environment while maintaining accuracy and service standards.
• Developed positive client relationships through dependable follow-through, clear communication, and respectful service.

High School Diploma