Christopher Bowden

Resourceful service delivery technician with 8+ years across Microsoft Windows environments, business applications, and CRM ecosystems, delivering stable system performance and user-aligned technical solutions, evidenced by 91% case closure rate and consistent SLA adherence. Operates with structured, methodical approach to advanced troubleshooting, working across internal teams and external vendors to resolve disruptions, retain precise documentation, and sustain operational continuity across unified systems. Integrates technical support expertise with CRM workflow insight and user enablement to enhance system usability, improve process clarity, and keep teams operating without disruption.

Application Support Analyst II - Sunnova Energy - Houston, TX

(2023-01 - 2025-12)

Conducted end-to-end application support across Microsoft environments and integrated data systems, resolving issues spanning hardware, software, and third-party platforms while ensuring consistent uptime and user satisfaction. Spearheaded cross-functional coordination between internal teams and external vendors, leveraging scripting, documentation, and CRM tools to streamline operations, enhance data integrity, and improve system performance.

• Delivered hands-on training to 5 new team members on data integration processes, troubleshooting methodologies, and CRM workflows, increasing team productivity and reducing ramp-up time while strengthening operational continuity.
• Redesigned and maintained technical documentation during system updates and legacy transitions, ensuring accuracy and audit readiness while enabling faster onboarding and reducing dependency on senior team members for issue resolution.

Install Technician – Automotive Firms - Tint World - Webster, TX

(2017-10 - 2022-07)

Architected CRM-based systems to digitize and manage high-volume service and sales operations, leveraging data aggregation to enhance visibility, streamline workflows, and support revenue growth. Translated complex datasets into actionable insights while supporting cross-functional responsibilities spanning customer engagement, product delivery, and technical service execution.

• Consolidated uneven service and sales tracking into centralized CRM environment, applying data analysis tools to uncover trends, improve workflow efficiency, and reinforce consistency in customer experience and revenue outcomes.
• Strengthened client engagement and conversion outcomes by combining technical product expertise with data-backed recommendations, guiding customers through high-value decisions and increasing adoption of premium solutions.

Consultant | Advisor - Davis Chevrolet - Houston, TX

(2015-01 - 2017-01)

Directed warranty claims coordination and service operations, ensuring seamless issue resolution, high customer satisfaction, and alignment between service delivery and business objectives. Enhanced operational performance by introducing system-driven improvements, optimizing workflows, and supporting CRM adoption to strengthen customer retention and revenue generation.

• Revamped appointment booking and service tracking by implementing cloud-based CRM forms, eliminating redundancies, improving scheduling accuracy, and increasing customer satisfaction and operational efficiency.
• Eliminated shop workflow bottlenecks by restructuring product inventory systems and aligning service execution with demand priorities, resulting in faster service delivery, improved team productivity, and smoother customer experience.

Server/Bartender - Buffalo Wild Wings

Server - Olive Garden

Bachelor of Business Administration - Management Information Systems - University of Houston, Downtown (2022)

Associate of Arts - Business Administration - San Jacinto College South (2019)