Help Desk Technician
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Methodical, certified, and community-oriented, I bring a unique blend of technical expertise and administrative precision to every role I take on. With hands-on experience supporting healthcare and retail environments in Hawai‘i, I’ve built a reputation for solving problems efficiently, communicating clearly, and navigating complex systems with care.
I’m currently exploring part-time or remote opportunities that offer meaningful engagement—especially in nonprofit, library, federal service desk, or community-focused settings. Whether it’s troubleshooting Microsoft 365 issues, optimizing cloud workflows, or managing calendars and internal communications, I thrive in roles that value compassion, clarity, and reliability.
🛠️ Core Skills & Certifications
Versatile IT Support Specialist and Administrative Professional with hands-on experience in healthcare, retail, and educational environments across Hawai‘i and Southeast Asia. Certified in CompTIA A+, Security+, and Salesforce Admin, with a strong track record in troubleshooting Microsoft 365, Windows OS, remote desktop, and network issues. Adept at streamlining workflows, managing calendars, and supporting internal communications with precision and empathy.
Recent roles include technical support at Hilo Medical Center and Office Depot, where you delivered responsive service and infrastructure insight. You’ve also taught abroad in Thailand, gaining cross-cultural communication skills and a nuanced understanding of legal and organizational dynamics. Known for resume optimization, labor law research, and strategic problem-solving, you’re now pivoting toward part-time or remote roles in nonprofit, library, or federal service desk settings
Education & Certifications
