Christopher Litwinko

Detail‑oriented and highly dependable operations professional with deep experience across facilities administration, customer support, logistics, and complex scheduling environments. Proven ability to manage end‑to‑end workflows, coordinate cross‑functional teams, and maintain high service standards in fast‑paced, deadline‑driven settings. Known for proactive communication, exceptional organizational skills, and composure under pressure.

Trusted team contributor recognized by leadership for reliability, problem resolution, and consistently exceeding expectations. Technically proficient with CRM platforms, scheduling systems, and Microsoft 365 applications.

Facilities Administrator - Compass USA - Malvern, PA

(2025-08)

Manage daily mailroom and facilities operations supporting Zoetis training programs and on‑site employees.

• Receive frequent written commendations from Zoetis executives and staff for professionalism, responsiveness, and service quality.
• Sort, log, and distribute interoffice mail, USPS, and courier shipments (FedEx, UPS, DHL).
• Prepare outbound shipments by weighing, metering, labeling, and ensuring compliance with postal and courier regulations.
• Maintain and restock mailroom, office, pantry, and copier supplies to ensure uninterrupted daily operations.
• Coordinate and track facility maintenance, repairs, and vendor services to ensure timely resolution.
• Support workspace changes including office moves, furniture setups, and workstation adjustments.
• Conduct routine inspections of offices, kitchens, restrooms, and common areas for safety and compliance.
• Respond promptly and professionally to employee facility inquiries and service requests.
• Maintain accurate logs, records, and databases while supporting special projects, events, and office renovations.

Sales Support Representative - Products Lasko, LLC - West Chester, PA

(2024-09 - 2025-06)

Delivered high‑volume customer support in a fast‑paced contact center while maintaining accuracy, professionalism, and positive customer experiences.

• Assisted customers with troubleshooting, purchases, warranties, returns, and general inquiries via phone, email, and chat.
• Processed orders and customer data with high accuracy and strong attention to detail.
• Provided timely order updates, shipping status, and resolution support to enhance customer satisfaction.
• Partnered with Sales, Manufacturing, and Shipping teams to ensure accurate and on‑time order fulfillment.

Delivery Scheduler - Ethan Allen - Chester Springs, PA

(2012-06 - 2020-04)

Led delivery scheduling operations for assigned stores, ensuring consistent on‑time and efficient deliveries.

• Investigated and validated customer orders using internal systems and open order reports.
• Coordinated proactive customer outreach to schedule deliveries for warehouse‑available merchandise.
• Optimized truck utilization and routing strategies, regularly exceeding delivery performance goals.
• Collaborated with receiving specialists and routing managers to manage reschedules and inventory availability.
• Conducted pre‑delivery confirmation calls to ensure customer readiness and manage delivery windows.

Account Manager, Inside Sales - Sklar Instruments - West Chester, PA

(2007-02 - 2010-03)

Managed sales order communication with hospitals, medical distributors, and external sales teams.

• Consistently exceeded commission‑based sales targets through strategic account engagement.
• Supported account development, sales prospecting, promotion follow‑up, and customer service initiatives.
• Utilized SalesLogix CRM daily to manage accounts, track activity, and maintain accurate records.

Bachelor of Arts - Letters, Arts, and Sciences - Pennsylvania State University