Richard Letts

Strategic, results-driven professional with 10+ years of experience in business education, operations, and facilities management. Skilled in leading teams, managing budgets, and optimizing vendor relations to drive efficiency and compliance. Proven success in retail operations and independent contracting with a focus on aligning financial goals to achieve growth and profitability. Recognized for strong problem-solving, organization, and proactive leadership.

Business Manager / Head of Business Education at Boyertown Area School District (2010-08 – Present)

Led departmental operations, including scheduling, budgeting, and resource planning to optimize performance and cost-efficiency.

• Led departmental operations, including scheduling, budgeting, and resource planning to optimize performance and cost-efficiency.
• Managed a school-based retail store, overseeing inventory, purchasing, vendor negotiations, and financial reporting—driving revenue and operational success.
• Supervised and developed interns and staff, fostering a high-performing team culture aligned with business goals.
• Built and maintained vendor relationships to secure competitive services and products, supporting strategic growth initiatives.
• Directed multiple projects involving contract management and strategic planning, gaining hands-on experience in business development and operational leadership.

Business Education Teacher at Boyertown Area School District (2010-08 – Present)

Taught business, technology, and career education courses to 400+ students annually.

• Taught 7th-grade Computers, 8th-grade Career Education, and 9th-12th grade Personal Finance to 400+ students annually.
• Taught six courses (Grades 9–12), including Sports Marketing, Retail Management, International Business, Video Game Design, Personal Financial Management, and Introduction to Business.
• Developed and implemented four business education courses, including curriculum, lesson plans, and assessments.
• Served as Weekly Detention Teacher and Building Technology Integrator, supporting student behavior and technology use.
• Director of the school's retail store, overseeing purchasing, merchandising, inventory, finances, and supervising five senior interns.
• Served on the Leadership Council.

Curriculum Writing at Boyertown Area School District (2010-08 – Present)

Created and wrote curriculum for 6 different business education classes.

• Created 6 different classes
• Wrote curriculum for 6 classes
• Created Unit plans, pacing guides, followed standards

Business Development Manager / Owner at Residential Facilities Management Company (2020-05 – Present)

Owned and operated a service-based business delivering home and small business maintenance solutions tailored to client needs.

• Owned and operated a service-based business delivering home and small business maintenance solutions tailored to client needs.
• Led all aspects of business development, including client acquisition, marketing, budgeting, and contract execution.
• Managed project planning and scheduling while ensuring high levels of customer satisfaction and profitability.
• Built and maintained strong client relationships, resulting in repeat business and consistent referral growth.
• Oversaw vendor coordination, service delivery, and financial operations to support sustainable business growth.

Sales Executive at The Sports Authority (2010-06 – 2015-05)

Increased regional sales revenue by 50% through strategic customer engagement and effective product positioning.

• Increased regional sales revenue by 50% through strategic customer engagement, consultative selling, and effective product positioning.
• Managed and grew a designated sales territory by building strong customer relationships and consistently exceeding performance targets.
• Identified upselling and cross-selling opportunities, significantly increasing average transaction value and overall regional profitability.
• Analyzed sales trends and customer needs to optimize product placement, promotions, and inventory availability.
• Collaborated with store leadership to implement targeted sales strategies that improved team performance and revenue growth.
• Delivered exceptional customer experiences, resulting in increased customer retention, repeat business, and brand loyalty.
• Supported training and mentorship of sales associates, improving team sales effectiveness and product knowledge.
• Ensured consistent execution of merchandising standards and promotional initiatives across the region.
• Monitored key performance metrics and provided actionable insights to leadership to support continued sales growth.

Alternative Education Teacher at Octorara Area School District – Octorara High School (2009-08 – 2010-06)

Designed and delivered individualized and small-group instruction across core academic subjects.

• Designed and delivered individualized and small-group instruction across core academic subjects, physical education, and electives, tailoring lessons to meet diverse learning needs.
• Maintained a safe, structured, and supportive learning environment, fostering both academic engagement and social-emotional growth for students facing behavioral and learning challenges.
• Implemented Crisis Prevention and intervention strategies to de-escalate conflicts, ensuring a positive and productive classroom climate.
• Collaborated with colleagues and support staff to develop strategies that promoted student success, resilience, and self-regulation.

Title 1 Math Teacher at Octorara Area School District – Octorara Elementary School (2009-08 – 2010-06)

Provided targeted individual and small-group math instruction for 3rd and 4th grade students.

• Provided targeted individual and small-group math instruction for 3rd and 4th grade students, supporting skill development and confidence in mathematics.
• Designed and implemented engaging lessons, interactive activities, and educational games tailored to diverse learning needs.
• Developed and facilitated customized instructional plans for students with varying academic challenges, ensuring progress and mastery of grade-level standards.
• Collaborated with classroom teachers and support staff to monitor student growth and adjust strategies for maximum effectiveness.

Certificate in Personal Financial Management – La Verne University

Certificate in Integrating Technology into the Classroom – La Verne University

Masters in Classroom Technology – Wilkes University

Bachelors of Science in Business Education and CIS PK-12 – Bloomsburg University