Christy Myre
BUSINESS ANALYST / QUALITY ASSURANCE ANALYST
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About
Business Analyst / Sr Quality Assurance Analyst 16+ years of experience bridging the gap between business needs and technical solutions within tax, finance, and government domains. Skilled in gathering requirements, analyzing workflows, and collaborating with stakeholders to deliver efficient, compliant, and user-focused solutions. Strong background in process improvement, system integration, and end-to-end validation, with a proven ability to translate complex technical details into clear, actionable insights for business and technical teams.
Experience
Business Analyst / Sr. Quality Assurance Analyst - XBP Global - Irving, TX
(2012-01 - 2025-01)
- Partnered with product owners, developers, and business users to define functional requirements and ensure alignment with business goals.
- Gathered, analyzed, and documented requirements for electronic and paper-based tax return workflows (1040, 1099, W-2, state filings).
- Conducted impact analysis and validated compliance with IRS and state-specific tax regulations.
- Mapped business processes, identified gaps, and recommended solutions to improve workflow efficiency and reduce defects.
- Facilitated UAT sessions, trained end-users, and served as a liaison between business stakeholders and technical teams.
- Created business process documentation, test plans, and user guides to support knowledge transfer and operational consistency.
- Monitored key performance indicators (KPIs) and implemented process improvements that resulted in a 90% improvement in software quality.
- Designed and executed end-to-end test cases for electronic and paper-based tax return workflows, from data ingestion through final submission.
- Validate calculations, data mappings, and form population in tax return documents.
- Performed regression, integration, and system testing for tax return processing applications.
- Tested API and data integration points between systems such as OCR engines, validation tools, and e-filing systems.
- Verified compliance with IRS and state-specific tax rules, including updates for the current filing year.
- Documented defects clearly and worked closely with developers and product teams to ensure timely resolution.
- Created and maintained QA documentation: test plans, test cases and test data.
- Supported UAT and coordinated with business users to validate workflows.
- Use test management and defect tracking tool Jira.
- Conducted post-release/post-implementation testing to validate that changes had not introduced new defects and that the system remained stable and functional.
Quality Assurance Tester - Thomson Reuters - Carrollton, TX
(2009-01 - 2012-01)
Manual tester of web-based tax research software.
Technical Support Representative - Thomson Reuters - Carrollton, TX
(2005-01 - 2009-01)
Phone-based technical support for cd and web-based tax research software.
Technical Support Representative - Software Spectrum - Carrollton, TX
(2000-01 - 2005-01)
- Provided phone based technical support to users of Windows 95 operating system.
- Troubleshot problems with operating system, included applications and network connectivity.
- Tracked customer information, problem reported and steps taken to resolve the problem.
Technical Support Representative - Stream International - Carrollton, TX
(1995-01 - 2000-01)
- Provided phone based technical support to users of MSN Online Service.
- Provided phone based technical support to users of McAfee Antivirus software.
- Troubleshot problems with software and connectivity.
- Tracked customer information, problem reported and steps taken to resolve the problem.
Education
GED - Eastfield College, Mesquite, TX (2000-03)
Android Mobile Development - Collin County Community College, Frisco, TX (2011-06 - 2012-08)
