Christy Walters

Operations and administrative professional with 15+ years of experience improving business processes, coordinating operations, managing vendor relationships, and delivering exceptional customer service. Recognized for bringing structure to complex environments, identifying inefficiencies, organizing information, and solving operational challenges with a practical, analytical approach. Experienced in commercial property management, financial administration, workflow improvement, project coordination, and cross-functional collaboration.

Proficient in Microsoft 365, Adobe Acrobat, and business operations software. Seeking opportunities in operations, business process improvement, project coordination, or operational analysis.

Willing to relocate: Anywhere

Assistant Property Manager | Commercial Operations - REOC Partners - San Antonio, TX

(2025-02 - 2026-05)

• Coordinated daily operations for a multi-tenant commercial office portfolio, serving as the primary liaison between tenants, vendors, contractors, and property management.
• Managed vendor relationships, work orders, service contracts, and maintenance projects to ensure timely resolution and operational continuity.
• Tracked accounts payable, invoice processing, financial reporting, and budget-related documentation using AppFolio and Microsoft Excel.
• Improved communication between stakeholders by organizing operational information, documenting processes, and coordinating cross-functional activities.
• Delivered responsive customer service while balancing competing priorities in a fast-paced commercial environment.

Property Administrator - Transwestern - San Antonio, TX

(2022-09 - 2025-02)

• Coordinated day-to-day operations for a Class B commercial office property, supporting tenants, vendors, engineers, and property management.
• Managed maintenance requests, vendor scheduling, service contracts, and building access to ensure efficient facility operations.
• Assisted with budgeting, invoice processing, financial reporting, and administrative documentation.
• Built strong relationships with tenants through proactive communication and timely issue resolution.
• Streamlined administrative processes and maintained accurate operational records supporting property performance.

Owner & Operations Manager - Looking Good Creations - San Antonio, TX

(2018-11 - 2023-08)

• Founded and managed a custom handmade products business, overseeing all aspects of daily operations.
• Developed marketing materials, branding, and promotional content using Adobe Photoshop, Microsoft Publisher, and Microsoft Word.
• Managed budgeting, pricing, inventory, purchasing, and profit-and-loss reporting using Microsoft Excel.
• Coordinated customer orders, vendor relationships, event planning, and product delivery while maintaining high customer satisfaction.
• Built and maintained a loyal customer base through personalized service, quality craftsmanship, and effective business management.

Administrative Assistant - LeadingEdge Personnel - San Antonio, TX

(2022-07 - 2022-09)

• Provided administrative support including document management, scheduling, filing, and records maintenance.
• Coordinated front office operations while serving as the primary point of contact for visitors, clients, and internal staff.
• Managed multi-line phone systems, correspondence, and administrative requests while maintaining accuracy and professionalism.
• Assisted with office organization and workflow to support daily business operations.

Receptionist/Administrative Assistant - Aligned Mortgage - San Antonio, TX

(2021-05 - 2022-06)

• Served as the first point of contact for clients, creating a professional and welcoming office environment.
• Coordinated daily front office operations, including scheduling appointments, managing multi-line phone systems, and directing client inquiries.
• Maintained accurate records, prepared documents, and provided administrative support to loan officers and office staff.
• Organized office events, employee recognition activities, and client appreciation functions while managing budgets and logistics.
• Managed incoming correspondence, office supplies, and general office operations to ensure an efficient workplace.
• Protected confidential client information while maintaining accuracy and professionalism in all administrative tasks.

Customer Service Specialist - Leading Edge (University Health) - San Antonio, TX

(2021-02 - 2021-05)

• Resolved customer inquiries through live chat while maintaining a high standard of professionalism and service.
• Investigated customer concerns, documented interactions, and coordinated appropriate resolutions.
• Scheduled appointments and maintained accurate customer records.
• Communicated complex information clearly while delivering timely support.

Deposits Customer Service Representative - Collabera - Contract Assignment (Bank of America) - San Antonio, TX

(2020-05 - 2021-02)

• Resolved customer inquiries through live chat while documenting account activity and ensuring compliance with company procedures
• Maintained accurate records of customer communications and account activity using internal banking systems.
• Explained banking products, policies, and procedures clearly while providing professional, customer-focused service.
• Managed multiple customer interactions simultaneously while consistently meeting quality and productivity expectations.

Receptionist | Office Coordinator - LeadingEdge Personnel (Contract Assignments) - San Antonio, TX

(2020-02 - 2020-05)

• Greeted guests and visitors
• Checked in guests and visitors for their appointments
• Screened and directed calls, directed visitors and took messages
• Answered all visitor and guest questions
• Input visitor and guest information
• Helped guests schedule appointments

Licensed Life Insurance Agent - Symmetry Financial Group - San Antonio, TX

(2019-08 - 2020-02)

• Consulted with individuals and families to assess financial protection needs and recommend appropriate life insurance solutions.
• Explained complex insurance products, policy options, and underwriting requirements in a clear and understandable manner.
• Built and maintained client relationships through ethical sales practices, responsive communication, and ongoing service.
• Managed prospecting, client follow-up, policy documentation, and regulatory compliance while maintaining accurate records.
• Coordinated the application process, monitored policy status, and collaborated with underwriting to facilitate timely approvals.

High School Diploma - Darlington High School Rome, GA

Associate's degree - Business Administration - Northwest Florida State College (2009-01 - 2012-05) Niceville, FL