Accounts Receivable Specialist
Jeffries Management / Servpro - Colorado Springs, CO
April 2024 – Present
- Oversee accounts receivable functions, including payment collections from insurance companies and homeowners for mitigation/reconstruction services.
- Manage payments across multiple Servpro locations, ensuring timely and accurate processing.
- Maintain up-to-date records and resolve discrepancies as needed.
Production Coordinator / Office Support Coordinator
Servpro of Colorado Springs - Colorado Springs, CO
March 2022 – Present
- Coordinate resources and ensure timely delivery for all restoration projects.
- Input and manage customer data in CRM systems, tracking sales and project progress.
- Answer incoming calls and manage service requests during emergency situations.
- Schedule and dispatch crews efficiently, ensuring appropriate response to customer needs.
- Oversee ordering of uniforms and coordinate temporary staffing as required.
Service Dispatch Manager
Deep Water Emergency Services and Restoration - Colorado Springs, CO
January 2021 – March 2022
- Dispatched restoration crews to various emergency job sites, ensuring timely and efficient service delivery.
- Managed communication with customers, ensuring satisfaction throughout the service process.
- Supervised dispatchers and evaluated the quality of work completed.
Account Manager / Technical Dispatcher
Sequenza, Inc - Monument, CO
October 2020 – September 2021
- Managed client accounts and provided technical dispatching support.
- Ensured accurate scheduling and service coordination to meet client needs.
Interstate Case Manager El Paso County Child Support Services - Colorado Springs, CO
May 2017 – April 2018
- Managed a caseload of over 800 interstate child support cases.
- Worked with court documents and adjusted cases in compliance with regulations.
- Collaborated with employers to arrange garnishments and payment collections.
