Cindy Carter

Operations, transportation, safety, and compliance professional with more than 20 years of progressive leadership experience in school transportation, logistics, regulatory oversight, and process improvement. Skilled in coordinating transportation programs, monitoring contractor performance, reviewing billing and records for accuracy, supporting special education transportation, and preparing required reports in accordance with board policy and state and federal regulations. Recognized for strong analytical ability, attention to detail, investigation skills, and a proven record of improving efficiency, strengthening procedures, and supporting accountability.

Transportation Coordinator - WILLINGBORO BOARD OF EDUCATION

(2025-07 - 2026-07)

• Coordinated the district transportation program in support of the Transportation Director and ensured compliance with board policies, state laws, and federal transportation regulations.
• Reviewed contractor billing for accuracy and assisted with oversight of transportation-related costs and service performance.
• Reviewed transportation requests and forwarded approved requests to the contractor in a timely manner.
• Verified requests for aid-in-lieu-of transportation and prepared appropriate purchase orders in collaboration with the Transportation Director.
• Supported route establishment and route adjustments as student needs changed throughout the school year.
• Assisted in developing procedures to strengthen transportation compliance and improve service delivery.
• Worked with the Pupil Personnel Services Department to support special education transportation services and ensure adherence to applicable requirements.
• Prepared transportation reports for the Board of Education and the New Jersey Department of Education in a thorough and timely manner.
• Maintained accurate records for the total transportation program, including requests, billing, service changes, and communication logs.
• Served as a liaison between parents, the district, and the private contractor to address transportation concerns and support public relations.
• Addressed contractor concerns regarding student behavior on vehicles and coordinated follow-up with the appropriate school administrator as needed.

Chief Operating Officer - SHEPPARD BUS SERVICES

(2021-03)

• Lead operations across five sites supporting school, charter, and lease transportation services with approximately 1,000 employees.
• Partner with human resources to design and implement hiring and training programs that improve staffing quality, accountability, and employee performance.
• Supervise and mentor eight operational staff members, ensuring effective daily operations and consistent execution of priorities.
• Re-engineered driver and maintenance standard operating procedures to improve efficiency, reduce delays, and strengthen operational consistency.
• Foster improved communication across departments, contributing to stronger transparency and more positive employee feedback.
• Oversee operational decision-making with an emphasis on safety, compliance, process improvement, and service reliability.

Safety Director - U.S. LOGISTICS

(2018-03 - 2020-12)

• Conducted daily safety audits and inspections to ensure compliance with OSHA, environmental, and DOT regulations.
• Managed accident investigations, freight claims, and safety documentation, identifying root causes and implementing corrective action plans.
• Maintained detailed fleet and regulatory records to support accuracy, reporting, and inspection readiness.
• Reduced CSA scores from 68 percent to 36 percent through focused compliance oversight, process improvement, and stronger accountability.

Manager of Loss Prevention, Safety & Recruitment - U.S. LOGISTICS

(2017-01 - 2018-03)

• Developed and implemented safety policies and procedures aligned with federal and state regulatory requirements.
• Conducted safety audits and incident investigations, recommending corrective and preventive measures.
• Supported consistent salary and retention practices by standardizing policy application and documentation.

Manager of Recruitment, Retention & Training - U.S. LOGISTICS

(2016-08 - 2017-01)

• Managed hiring processes in compliance with employment policies, documentation standards, and operational requirements.
• Recruited and trained more than 40 drivers while maintaining detailed records and compliance documentation.

Operations Supervisor | Assistant Branch Manager | Branch Manager | Office Systems Specialist - ABF FREIGHT SYSTEM, INC.

(1989-11 - 2011-10)

Advanced through five promotions over a 22-year career, demonstrating strong performance, leadership, and operational expertise.

• Earned five President's Quality Awards for excellence in service quality, safety, customer satisfaction, and operational results.
• Managed inbound and outbound freight operations while ensuring safety, timeliness, and regulatory compliance.
• Conducted operational audits to improve efficiency, reduce overtime, and support productivity goals.
• Served as Branch Manager and Assistant Branch Manager, overseeing branch operations and staff performance.
• Worked as an Office Systems Specialist and traveled nationally for three years as a troubleshooting resource supporting 12 Vice Presidents.
• Resolved complex operational and systems issues, supported leadership decision-making, and improved process efficiency across multiple locations.
• Maintained accurate records of freight, employee time, and operational metrics for management review.

High School Diploma - Annville Cleona High School

Lebanon County Area Vocational Technical School