Jeanette Golden

Senior operations and compliance leader with 30+ years of experience spanning healthcare and IT staffing, credentialing, human resources, compliance, finance, business consulting, project management, client services, recruiting, marketing and business development. Proven ability to assess complex operations, build practical processes, implement systems, lead teams and improve efficiency, compliance and financial performance. Known for executive-level communication, strong organization, rapid technology adoption and the ability to turn operational challenges into workable solutions.

DIRECTOR OF COMPLIANCE at METASENSE, INC. (2017-03 – Present)

Lead business and employee compliance, full-service operations and HR functions, including employee services, client management, recruiter coordination and healthcare agency certifications. Manage healthcare staffing compliance/credentialing across multiple client programs, collecting and validating worker documentation to meet strict client standards aligning with Joint Commission Standards.

• Designed internal forms and established HR standards for HIPAA, I-9, company and W-4 information collection.
• Lead compliance staff and communicate, implement and enforce organizational policies, procedures and compliance objectives.
• Monitor applicable laws and regulations, strengthen internal controls, anticipate emerging compliance trends and minimize legal risk.
• Develop compliance strategies, operational measurements, onboarding and training programs, and recommendations for organizational leadership.
• Implemented a new VMS and became the company subject-matter expert; completed training, mastered system functionality and trained others on major and minor functions.

VICE PRESIDENT, CLIENT SERVICES / OPERATIONS at METASENSE MARKETING (2019-05 – 2024-09)

Served as liaison among clients, CEO and technology/development teams while directing client-service delivery and multiple concurrent projects.

• Built, managed and modified project schedules and budgets; delivered assigned work on time and on budget.
• Coordinated development teams in the U.S. and India; tested processes and punch lists before client delivery.
• Managed client status meetings, reporting, data clarification, CRM activity and expansion of existing client services.
• Supervised HR and Finance departments and supported private, MSP, federal and state staffing clients.
• Coordinated and trained recruiters on contracts, CRM/CMS systems and full compliance management, specializing in healthcare and IT.
• Performed business and financial analysis, monitored operations, reviewed company processes and developed standards to support financial success.
• Managed digital marketing, websites, SEO, social media, advertising, proposals, sales tools, tradeshows and client communications.

HUMAN RESOURCES / FINANCE MANAGER at METASENSE, INC. (2017-04 – 2019-05)

Managed payroll, compliance, benefits, employee services, client management, recruiter coordination, H1B/OPT STEM employee compliance, state/federal documentation and certifications. Managed reporting, financial analysis and planning, income processing, P&L/balance summaries, cash flow and resource allocation.

• Completely reorganized HR and Finance for a start-up; performed operational and financial analysis and implemented strategies to improve efficiency and fiscal responsibility.

OWNER / BUSINESS CONSULTANT at GOLDEN MANAGEMENT BUSINESS CONSULTANTS PRIVATE LIMITED (2013-07 – 2017-02)

Established and operated an independent consulting business serving companies across the United States.

• Evaluated and restructured divisions, programs and full companies using business, operational, financial and planning expertise.
• Built teams to conduct business, financial and operational analysis and developed integration plans to maximize efficiency and fiscal responsibility.

CHAIRPERSON / LARGE EVENT MANAGER / OPERATIONS, PR, TALENT ACQUISITION & TRAINING MANAGER at AMERICAN CANCER SOCIETY – RELAY FOR LIFE (1998 – 2017)

Led committees and volunteers; managed sponsorships, donations, recruiting, training, media relations, marketing, vendors, purchasing, logistics and accounting. Volunteer position.

• Helped grow the Pottstown, PA Relay for Life to the third largest Relay for Life in the world and developed a new Voorhees, NJ event.
• Developed a new event partnership that became one of the largest-grossing Relays in the American Cancer Society Eastern Region.
• Received the American Cancer Society National Award, Heart of Relay, for developing a successful program that increased exposure, participation and donations.

MEDICAL EDUCATION ADMINISTRATIVE COORDINATOR at COOPER UNIVERSITY HOSPITAL (2015 – 2016)

Coordinated medical resident interviews and worked with physician chiefs across multiple specialties; learned and applied ERAS, New Innovations, Kronos and Outlook.

• Completed four months of work in less than two months and established improved access to critical departmental records.

LEGAL ASSISTANT at ROBERT J. MALLOY, ESQ. (2013 – 2015)

Created client file/tracking and collections systems that improved document accessibility, supported billable work and increased collections.

OWNER / OPERATIONS MANAGER / HR / CUSTOMER SERVICE MANAGER at GOLDEN MANAGEMENT (2004 – 2009)

Managed property acquisition, renovation, marketing, purchasing, customer service and a 20+ person renovation workforce; grew holdings from one property to 12 within a year.

NATIONAL DIVISION MANAGER / OPERATIONS / RETAIL / HR / PR / CUSTOMER SERVICE at LONGSTRETH WOMEN'S SPORTS (1997 – 2004)

Built and managed a new national division and retail profit centers, including hiring, training, purchasing, inventory, accounting, marketing, customer service and operations.

• Maintained 100%–200% annual division growth; division reached 10% of total national company revenue within four years.
• Created computer programs that integrated divisions, reduced costs and increased company-wide profitability; trained employees on the new systems.

Bachelor in Communications / Marketing – LASALLE UNIVERSITY