Cindy Vainio

Detail-oriented office professional with hands-on experience in front office coordination, patient and client scheduling, records management, multi-line phone systems, and administrative support across busy healthcare environments. Proven ability to manage competing priorities, maintain confidentiality, and deliver exceptional service to every person who walks through the door — all while keeping operations organized and running smoothly. After a period away from the workforce as a full-time parent, now returning with renewed focus and a strong foundation in the core competencies Boise employers value most: precise scheduling and calendar management, professional communication, data entry accuracy, cross-departmental coordination, and the discretion required when handling sensitive information.

Proficient in Microsoft Office Suite; quick to learn new systems and software. Committed to contributing to a positive, productive office culture from day one.

Medical Office Coordinator - Unity Healthcare - Meridian, ID

(2025-10)

Provide comprehensive administrative support to a busy medical practice — managing patient scheduling, front desk operations, records retrieval, and multi-line phone communication with professionalism and accuracy

• Coordinate and maintain complex appointment calendars; proactively manage schedule conflicts, provider availability, and patient follow-up to maximize operational efficiency
• Process and manage electronic health records (EHR) with meticulous attention to detail; ensure all documentation is accurate, complete, and compliant with confidentiality standards
• Handle high-volume incoming calls, directing inquiries to appropriate departments and resolving patient concerns promptly — maintaining a warm, professional first impression at all times
• Support cross-departmental communication between clinical staff and administration; drafted correspondence, memos, and patient notifications as needed
• Maintain organized filing systems — both digital and physical — ensuring records are retrievable, current, and properly documented

Front Office Coordinator - Tree City Eyecare - Boise, ID

(2024-01 - 2025-08)

Managed front desk operations for a high-volume optometry practice — serving as the first point of contact for 40–60+ patients daily; delivered exceptional service with warmth and efficiency

• Streamlined patient scheduling and oversaw appointment reminder systems, reducing no-shows and optimizing daily patient flow across multiple providers
• Conducted accurate data entry for patient intake, insurance information, and clinical records; maintained electronic health records with strict confidentiality protocols
• Performed daily administrative tasks including filing, document scanning, correspondence, and office supply inventory management — keeping the office organized and fully operational
• Coordinated communication between clinical staff, patients, and external contacts; managed incoming mail and directed all inquiries appropriately
• Supported timely patient check-in and check-out processes, reducing wait times and contributing to consistently positive patient satisfaction

Store Manager - Title Nine Sports - Carmel Valley, CA

(2018-03 - 2023-01)

While primarily a retail leadership role, this position required strong administrative and operational management competencies that directly translate to office administration:

• Managed daily office-equivalent functions including scheduling, payroll processing, inventory record-keeping, cash handling, vendor correspondence, and financial reporting
• Maintained organized records for personnel scheduling, inventory counts, sales reporting, and compliance documentation — developing strong habits around data accuracy and detail
• Drafted internal communications, performance documentation, and operational reports; supported staff with onboarding paperwork and administrative coordination
• Managed office supplies equivalent (store supplies/inventory); placed and tracked vendor orders, coordinated deliveries, and ensured operational resources were always available
• Handled confidential employee information including scheduling, performance documentation, and payroll with professionalism and discretion
• Demonstrated consistent ability to prioritize multiple responsibilities simultaneously in a fast-paced, self-directed environment — a core requirement in any office setting

Career Transition — Full-Time Parent

(2023-01 - 2024-01)

Stepped away from the workforce to focus on family as a full-time parent. Maintained organizational and multitasking skills throughout, and remained current with Microsoft Office tools and administrative best practices. Returning to the workforce with full commitment and enthusiasm for contributing to a productive team environment.

Bachelor of Arts - Northwest University