Clarissa Mosley

Answered phone calls professionally and handled all incoming calls, including assessing the nature of the request and forwarding them to the appropriate department. Followed up on overdue invoices and billing statements, processed payments, and credits to accounts. Handled various customer inquiries and assisted by phone wherever possible

Office Manager at Golden Grains Baking Co. (2018-12 – 2026-02)

• Answered phone calls professionally and handled all incoming calls, including assessing the nature of the request and forwarding them to the appropriate department.
• Followed up on overdue invoices and billing statements, processed payments, and credits to accounts.
• Handled various customer inquiries and assisted by phone wherever possible
• Prioritized and coordinated office workflow.
• Maintained import data and verified information accuracy, including resolving shipping discrepancies.
• Prepared daily billing, filed invoices, and maintained payable and receivable files for the company's quarterly reports.
• Corrected and followed up with all company payables and resolved any issues involving incorrect billing.
• Performed administrative functions, including supporting the CEO and vice president.
• Handled inventory for all office equipment and ensured supplies were ordered and properly stocked.

Tax Preparer at Overnight Tax Services (2016-01 – 2018-12)

• Prepares income tax return forms for businesses and individuals.
• Reviews various financial records like income statements, receipts of expenditures, and previous tax returns to determine a strategy for preparing current returns.
• Interviews clients to get information on deductible expenses, allowances, and taxable income.
• Consults tax resources and law books to obtain assistance with atypical returns.
• Verifies forms that individuals prepared themselves to check for errors or miscalculations.
• Calculates proper fee to charge each customer for tax preparation services based on the complexity of each form and the amount of time required for the work.
• Takes continuing education courses to stay up-to-date on changes in federal and state tax codes.

Import Transportation Coordinator at DB Schenker Incorporated (2008-10 – 2014-06)

• Maintain import data and verify information accuracy, including resolving shipping discrepancies.
• Coordinate all deliveries, shipping, and security arrangements.
• Provide import estimates and information regarding importing into the United States.

Accounts Receivable and Billing Adm. at CLT Air Freight Carrier, LLC (2007-10 – 2008-10)

• Responsible for the collection process of delinquent clients, including following up on overdue invoices, sending out statements, and applying payments and credits to all accounts when required.
• Corrected and followed up with all company payables and resolved any issues involving incorrect billing.
• Faxed POD requests to customers, added new clients to the system, and typed correspondence.

– Strayer University

– J.L. Mann Academy