Claudia A. Ortega

Results-driven HR executive with 15+ years of progressive leadership experience across multi-site healthcare, SNF, and service organizations. Expert at aligning people strategy with business outcomes — from standing up entire HR departments to driving measurable gains in employee engagement, compliance, and operational efficiency. Fluent in English and Spanish.

Chief Human Resources Officer - Multi Tax Services - Remote, Florida

(2022-06)

1 direct report. Creates and manages comprehensive HR strategies, services, and programs to support a distributed workforce.

• Spearheaded successful workforce planning and job re-alignment initiatives, improving team productivity and alignment with business goals.
• Launched a customer satisfaction program that drove a 25% increase in survey scores.
• Educated and advised employees on group health plans, voluntary benefits, and 401(k) programs, increasing plan participation.
• Maintained compliant employee records in PeopleSoft; processed weekly payroll accurately and on schedule.
• Led change management efforts by implementing new HRM software and delivering management training programs.

Chief Human Resources Officer - Royal Meridian Management - Plantation, FL

(2020-04 - 2022-06)

Oversaw 4 HR Directors, 3 recruiters, and 1 Payroll Manager across 4 SNF locations and 1 ALF in Central and South Florida — leading all facets of the HR department.

• Implemented company-wide ATS and Payroll systems, standardizing processes across all locations.
• Increased employee participation in corporate performance assessments from 70% to 95%.
• Conducted RFPs to identify vendors; negotiated favorable contract terms with purchasing and legal teams.
• Created business cases and secured funding for key HR initiatives.
• Revised employee handbooks to eliminate legal grievances; defined metrics to quantify per-initiative business impact.
• Coached business leaders, managers, and team members — improving overall employee satisfaction and organizational efficiency.
• Managed succession planning, talent pipelines, and legal claims; attended union mediations and arbitrations.
• Designed innovative recruiting strategies to attract healthcare staff during a pandemic while maintaining protocol compliance.
• Reviewed union contracts and negotiated final approvals on bargaining proposals with union leaders.
• Audited employee personnel files for CMS and AHCA regulatory compliance.
• Developed and oversaw workplace safety programs to reduce injury risk.

Regional Human Resources Director - Palm Medical Centers - Coral Gables / Miami, FL

(2017-08 - 2020-03)

3 direct reports. Built and established the HR department with a focus on best-in-class employee relations, staff management, and strategic business support.

• Provided HR leadership through a period of rapid growth and regional expansion across 14 facilities in 2 regions.
• Developed organization-wide communication strategies for all performance management activities.
• Re-invented and implemented new recruitment, staffing, and workforce development programs.
• Managed payroll, benefits, and employee relations for the full regional workforce.

Human Resources Director — Full HR Management, New Facility Opening - Glades West Rehab and Nursing Center - Miramar, FL

(2014-10 - 2017-08)

4 direct reports. Responsible for standing up the entire HR function for a brand-new nursing home facility.

• Solely responsible for recruiting, interviewing, and onboarding 350+ employees, including Physicians, RNs, Directors of Nursing, Rehab, OT, Speech Therapy, Dietitians, and Administration.
• Led company-wide employee appreciation program resulting in a measurable improvement in morale.
• Oversaw all daily HR operations — payroll, benefits, performance reviews, facility budget, and legally compliant employee and patient records with full AHCA compliance.

Bachelor of Business Administration - Walden University (2019)

Associate of Science - Healthcare Administration - Miami Dade College (2005)