Myra Holland

20 years of Healthcare and Business Administration experience. 15 years of Executive Leadership, Administrative, Financial and Operations and supply chain management experience. 20 years of Human Resource Management, Benefits Administration, Team Building, Managing, Mentoring, developing, motivating and leading a diverse workforce/staff. 15 years of experience with Regional multi-site Operations, Profit and Loss responsibility, Business growth/development, Home Health and Innovative/Strategic Planning.

Chief Human Resources Officer - Sayre Health Center

(2025-02)

Created the entire Human Resources Department for Sayre Health Center.

• Oversee all HR functions, policies, and procedures to ensure a compliant, effective, and employee-centric workplace.
• Develop and implement strategic HR initiatives to improve employee engagement, retention, and workforce development.
• Ensure compliance with employment laws, healthcare regulations, and industry best practices.
• Lead the recruitment, onboarding, training, and professional development of SHC employees.
• Develop and monitor HR metrics, dashboards, and analytics related to recruitment, retention, turnover, engagement, and trainings.
• Establish performance management systems that support continuous improvement and professional growth.
• Ensure the Health Center is run effectively in the CEO absence.
• Work closely with the CEO daily to meet the needs of the Health Center.
• Advise executive leadership on HR trends, workforce planning, and organizational development strategies.
• Foster a positive organizational culture that aligns with SHC's values and mission.
• Manage HR budgets, payroll operations, and benefits administration.
• Responsible all of the benefits through vendor relationships.
• Oversee all the regular staff benefits and retirement benefit plans.
• Work with retirees with their benefits.
• Handle open enrollment each year. Negotiate with various carriers and vendors to manage costs and ensure a competitive portfolio for the organization.
• Maintain a great relationships with all third-party vendors which includes insurance companies, benefit administrators and wellness providers.
• Assist with payouts for retirees benefits who passed away.
• Overseeing operational budgets in collaboration with Finance, ensuring fiscal accountability and alignment with organizational priorities.
• Partnering with the executive team to design and executive sustainable operational infrastructure, translating operational strategies.
• Ensure all employment and staffing practices meet federal, state, and local regulations.
• Monitor and mitigate employment-related risks and compliance challenges.
• Responsible for assisting with all State and Local audits for the health center.
• Assist with Health Resources and Services Administration (HRSA) Grants and Audits.
• Assist with Operational Site Visits for the Health Center (OSV).
• Work with Department heads on the OSV training manual.
• Assist with the Department of Health concerns, visits, and audits.
• Ensure that every department is run effectively.
• Responsible for curriculum development for our training programs.
• Assist the Fiscal Department with making sure that all of the HR benefits bills are paid.
• Communicate with other health centers in reference to how they run their health center.
• Created the Clinical Department Orientation Manual
• Lead and launch and operational management of Clinical Connect, SHC's new clinical staffing placement department/business.
• Develop a business model and growth strategy for Clinical Connect to serve as both an internal staffing solution and an external revenue-generating venture.
• Establishing partnerships with healthcare facilities in need of temporary and permanent clinical staffing.
• Design recruitment, credentialing, and placement processes to ensure high-quality staffing solutions.
• Develop and monitor HR metrics, dashboards, and analytics related to recruitment, retention, turnover and trainings.
• Leading, coaching, and developing senior leaders and staff, fostering a culture of accountability, collaboration, and high performance.
• Handles all of the reports for the Finance Department.
• Monitor and report on cash collections, unfilled, denials, days outstanding and check request daily.
• Responsible for maintaining the accounting system.
• Handle all communication with third party insurance carries.
• Resolve all accounting and finance issues daily.
• Handle all petty cash for the health center.
• Responsible for supervising the Human Resources Generalist.
• Implement financial planning, pricing strategies, and operational processes to position.
• Clinical Connect for profitability and sustainability.
• Develop policies to support workforce expansion and operational efficiency to SHC.
• Optimize staffing models to balance cost-effectiveness with high-quality patient care.
• Strengthen SHC's leadership pipeline by identifying and developing internal talent.
• Enhance diversity, equity, and inclusion (DEI) initiatives within the organization.
• Update all the HR credentialing spreadsheets daily.
• Responsible for auditing all the HR files with the HR Generalist.
• Handle professional development for our staff.
• Handle are yearly staff retreat off site and out of the City of Philadelphia.
• Oversee staffing for all open positions.
• Supervise one HR Generalist/payroll employee.
• Established Sayre Health Center monthly employee engagement events.
• Established employee of the month and perfect attendance program.
• Improve employee retention for the health center.
• Ensure compliance with industry regulations.
• Write detailed job descriptions for all positions.
• Post all job openings on indeed.com and Zip Recruiter.
• Recruit, interview, and hire staff.
• Responsible for all layoffs within the organization.
• Conduct orientation and on-boarding weekly.
• Develop performance management programs.
• Create a compensation strategy for all employees based on market research and pay surveys.
• Responsible for handling all of Unemployment Compensation, Workers' Compensation as they arise.
• Send out offer letters to new hires after an offer is made.
• Process all benefits administration for all employees.
• Review all of the Pennsylvania State Police Criminal Record checks.
• Process all FBI Checks and review them.
• Write all policies and procedures for the health center.
• Responsible for employment verification forms.

Director of Human Resources - Sayre Health Center

(2022-07 - 2025-02)

Senior Associate Director of Human Resources - Sayre Health Center

(2022-02 - 2022-07)

Human Resources Manager - Comfort Keepers - Jenkintown, PA

(2017-06 - 2022-01)

• Managed Human Resources Staff daily.
• Oversaw the daily operations of the Human Resources Department
• Processed employment verification forms daily.
• Handle hiring and terminations daily for the organization.
• Management of employee relations, recruitment, retention, and employee benefits.
• Processed all the retirement plans for the organization.
• Manage HR budgets, payroll operations, and benefits administration.
• Responsible all of the benefits through vendor relationships.
• Oversee all the regular staff benefits and retirement benefit plans.
• Work with retirees with their benefits.
• Assist with payouts for retirees benefits who passed away.
• Handle open enrollment each year. Negotiate with various carriers and vendors to manage costs and ensure a competitive portfolio for the organization.
• Maintain a great relationships with all third-party vendors which includes insurance companies, benefit administrators and wellness providers.
• Contact people for all immigration matters and communicate with the lawyers.
• Organized all special events from Human Resources.
• Send out all the termination letters for employees.
• Processed all benefits enrollments/terminations, COBRA and etc.,
• Answered all inquiries from the Unemployment Compensation Department.
• Attended all Unemployment Compensation Hearings.
• Completed all the necessary Unemployment Compensation paperwork.
• Posted all open positions on Indeed, CareerBuilder, Monster, Job Gateway.
• Reviewed all applicants resumes and cover letters daily.
• Handled interviewing daily for all open internal and external positions.
• Managed the new hire orientation process weekly or daily for new hires.
• Manage HR budgets, payroll operations, and benefits administration in all areas.
• Effectively engaged in the scheduling department for all the hiring needs for CNA/HHA positions.
• Made sure that all I-9's are completed in the correct manner.
• Processed and review all Pennsylvania State Police Criminal Record checks.
• Wrote all policies and procedures for the HR Department.
• Developed, creative and proactive recruitment/sourcing strategies to develop high quality active and passive candidate pipelines.
• Updated ERSP daily with new hires, address changes, phone number and other necessary changes.
• Ran all necessary HR Reports out of ERSP.
• Managed all the benefit time and call outs daily.
• Identified process improvement opportunities at our management team weekly meetings.

Human Resources Director - Hands From The Heart - Bala Cynwyd, PA

(2016-08 - 2017-05)

• Managed a staff of two HR Specialist.
• Oversaw the daily operations of the Human Resources Department.
• Manage HR budgets, payroll operations, and benefits administration in all areas.
• Responsible all of the benefits through vendor relationships.
• Oversee all the regular staff benefits and retirement benefit plans.
• Work with retirees with their benefits.
• Handle open enrollment each year. Negotiate with various carriers and vendors to manage costs and ensure a competitive portfolio for the organization.
• Processed employment verification forms daily.
• Processed all benefits enrollments/terminations, COBRA and etc.,
• Handled hiring daily for the organization.
• Management of employee relations, recruitment, retention, and employee benefits.
• Processed all the retirement plans for the organization.
• Contact people for all immigration matters and communicate with the lawyers.
• Organized all special events from Human Resources.
• Posted all open positions on Indeed, CareerBuilder, Monster and Job Gateway.
• Maintained interviewing daily for all open positions.
• Maintained Workers' Compensation Claims.
• Created the new hire orientation process.
• Effectively engaged in the scheduling department hiring needs for CNA/HHA positions.
• Made sure that all I-9's are completed in the correct manner.
• Reviewed all Pennsylvania State Police Criminal Record checks.
• Served as the Head of the Safety Committee and hold monthly meetings.
• Wrote all policies and procedures for the HR Department.
• Developed, creative and proactive recruitment/sourcing strategies to develop high quality active and passive candidate pipelines.
• Processed all A-Line Card forms into the system.
• Updated Axis care daily with address changes, phone number and other necessary changes.
• Ran all necessary HR Reports out of Axis care.
• Identified process improvement opportunities to the management team weekly.
• Processed all child support and other garnishments for payroll daily.
• Built relationships with universities and other organizations for recruitment needs.

Master of Science - Health Administration - Saint Joseph's University

Bachelor of Science - Organizational Management - Eastern University

Associate in science - Business Administration - Pierce College

Certificate - Human Resources Management - Villanova University