Claudia Comeford

Bilingual English/Spanish financial-services professional with 10+ years of credit-union experience, including extensive fraud investigation, suspicious-transaction review, identity-related risk, card fraud, account takeover, disputes, chargebacks, AML/KYC review, account recovery, and member outreach. Skilled in documenting complex investigations, identifying fraud patterns and transaction anomalies, escalating high-risk cases, and managing high-volume caseloads with accuracy, confidentiality, and sound judgment.

Insurance Agency Team Member - State Farm Agent Office - North Port, FL

(2026-06)

Support customers with insurance account questions, policy service needs, and day-to-day client requests in a professional agency environment.

• Communicate with customers by phone and other service channels, identify needs, explain available options, and help resolve account concerns.
• Maintain accurate customer information and documentation while handling sensitive personal and financial information with confidentiality.
• Provide bilingual English/Spanish customer support and build positive client relationships through responsive service and problem resolution.

Risk & Fraud Analyst - Members 1st Federal Credit Union

(2020-01 - 2023-03)

• Monitored and analyzed high-volume financial transactions to detect suspicious activity and prevent fraud in real time.
• Conducted investigations on flagged accounts involving unauthorized transactions, account takeovers, identity-related risk, and card fraud.
• Identified behavioral patterns and transaction anomalies, documented investigative findings, and escalated high-risk cases for resolution.
• Processed disputes, chargebacks, and account recovery actions in accordance with internal policies and regulatory requirements.
• Managed 30+ cases daily while maintaining clear audit trails, detailed case documentation, accuracy, and confidentiality.
• Communicated directly with members regarding complex account and fraud concerns and collaborated with fraud, security, and cross-functional teams.

Risk & Fraud Specialist - Members 1st Federal Credit Union

(2016-09 - 2020-01)

• Reviewed suspicious account activity and investigated potential fraud involving debit cards, credit cards, account takeovers, and identity-related risk.
• Monitored real-time fraud alerts and account activity to identify unusual transaction patterns and high-risk behavior.
• Assisted members with fraud claims, identity/account verification, dispute resolution, and account-security concerns.
• Conducted AML/KYC reviews and supported account recovery, chargebacks, escalation, and fraud-related case resolution.
• Maintained accurate investigation records and worked with internal departments to support timely fraud-prevention efforts.

Adjustment Counselor III - Members 1st Federal Credit Union

(2012-07 - 2016-09)

• Reviewed member account situations, discussed payment solutions, established payment arrangements, and supported loss-mitigation efforts.
• Used account analysis, active listening, and problem-solving to resolve sensitive financial concerns while maintaining confidentiality and service standards.